Desktop and Mobility Support

Desktop and Mobility Support Tata Consultancy Services - 3.9 Kenosha, WI Job Details $60,000 - $65,000 a year 17 hours ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Computer Science GPO Software deployment Laptop (troubleshooting support) iOS Encryption Mid-level Windows Microsoft Office Patch management Bachelor's degree Computer hardware Remote access software Customer support ticket management Incident Investigation Mobile device management macOS ServiceNow Root cause analysis Skype Bachelor's degree in computer science Antivirus software Escalation handling Intune VPN Full Job Description Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks Deployment of device drivers and windows patch updates Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices Manage the Security compliance health status of end user workstations Monitor security patching status and remedy deficiencies proactively Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team Adjust configuration options as required to resolve defects identified while performing corrective action on a device Investigate desktop level incidents and identify root causes to be able to provide solutions. Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot Working knowledge for enterprise ticketing tool like ServiceNow Monitor and report on User experience. Report on Workstation image deployments and patch compliance metrics Salary Range $60000 -$65000 year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 Location Kenosha, WI Job Function

TECHNOLOGY

Role Engineer Job Id 397843 Desired Skills Windows Salary Range $60,000-$65,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE