Desktop Support Technician

Description

• Address assigned issues using problem solving skills.
• Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills
• Strong teamwork skills to collaborate effectively with other team members.
• Work with leadership to understand the needs of the IT Support customer base.
• Work with IT leadership and peers to understand IT Support processes and procedures.
• Troubleshoot hardware, software, network, and operating system issues.
• Take ownership of assigned issues to ensure timely resolution according to SLA.
• Analyze, diagnose, and resolve end-user problems.
• Provide remote support for systems and applications using standard nVent tools.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document details of issues, troubleshooting, and resolutions.
• Develop and submit knowledge base articles for review and approval.
• Provide on-call support during non-business hours when needed.
• Other IT Support and project tasks as assigned

Additional Skills & Qualifications Qualifications:

• 1+ years supporting Windows and iOS environments in large enterprises
• knowledge of Windows 10/11, Office 365, iOS, device management.
• knowledge of SCCM, Azure AD, Active Directory, O365
• Working knowledge of disk imaging including PXE booting devices using SCCM.
• knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
• Experience supporting the deployment and changes of networking infrastructure.
• Maintain accurate inventory of IT assets.
• Ability to manage customer relationships with poise and professionalism.
• Strong problem solving and advanced troubleshooting skills.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong documentation skills.
• Strong desire to continuously expand your technical knowledge.
• Experience working with ticket management systems (Fresh Service experience a plus).
• Ability to meet physical demands of role Job Type & Location This is a Contract position based out of Madison, WI.

Pay and Benefits The pay range for this position is $22.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI.

Application Deadline This position is anticipated to close on May 16, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.