Help Desk

Codeworks, an LRS company, is seeking a Help Desk for a Contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners. Our client is seeking a customer-focused and technology-oriented professional to provide Identity and Account Management (IAM) support and IT help desk services for staff and public users. This role supports both internal employees and external users of public-facing applications by assisting with account access, troubleshooting technical issues, and supporting technology devices and software. Identity & Account Management Support Provide Identity and Account Management (IAM) services for staff and public users Verify caller identity and assist with: Password resets Account unlocks Multi-factor authentication support Educate users on self-service account recovery tools and processes Route calls to appropriate support teams when additional assistance is required Document all customer interactions and resolutions within ticketing systems IT Help Desk & Technical Support Provide 1st and 2nd Tier technical support for hardware, software, and network-related issues Troubleshoot and resolve technical problems for laptops, desktops, and related devices Escalate complex issues to appropriate support teams when necessary Assist with device deployment, setup, encryption, and ongoing device management Handle and fulfill software and service requests from users Maintain accurate records of incidents, requests, and resolutions Collaboration & Service Delivery Work collaboratively with team members to support shared service goals Deliver professional and responsive customer support to internal and external users Contribute to continuous process improvement and service quality initiatives Support quality assurance and service monitoring activities through ticketing and call management systems Preferred Qualifications Experience providing IT support in a professional environment Experience working with Microsoft Office Suite Experience with identity and access management administration Experience using web-based Automatic Call Distribution (ACD) or ticketing systems The base range for this contract position is $18.00- $23.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors. Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status. In some cases, Codeworks, an LRS company, uses generative artificial intelligence ("AI") in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.