Help Desk Technician

Help Desk Technician State of Wisconsin - Ag, Trade & Consumer Protctn Madison, WI Job Details Full-time $30 - $35 an hour 7 hours ago Benefits Paid holidays Paid time off On-the-job training Loan forgiveness Retirement plan Qualifications Computer hardware Hardware support Full Job Description Introduction The Department of Agriculture, Trade and Consumer Protection (DATCP) works hard to protect and promote Wisconsin's agricultural industries and consumers. As an agency, we strive to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean environment; and strong agriculture and commerce. To successfully attain these goals, we recognize our success hinges on the diverse, high quality, dedicated staff we employ. DATCP currently has an opening for a Help Desk Technician position within the Division of Management Services. This position is located at the Prairie Oaks State Office Building situated on Madison's southeast side and a beautifully wooded and scenic hilltop venue. Our employees enjoy low-cost parking at the facility and are only minutes away from the Beltline Highway, Interstate 90 and Highway 51 for quick access to local restaurants, retail and service locations.

Employee Benefits:

This position offers the State of Wisconsin's excellent benefits package, which includes 3.5 weeks of paid time off to start, 9 paid holidays, accrued sick leave, multiple insurance options and an exceptional retirement plan! By working for Wisconsin State Government, you may also be eligible for the Public Service Loan Forgiveness Program . Please click the link for details. Click here to see what working for the State of Wisconsin is all about! This posting may be used to fill future similar vacancies. Position Summary This position serves as the first point of contact for agency customers regarding IT support. This position enters support tickets on behalf of customers, assists with IT asset returns and deliveries, manages customer accounts/passwords, performs Office 365 administration functions, and is assigned to assist with other various IT related projects and support tickets as needed. Full Position Description Salary Information The classification of this position is IS Technical Services Professional which is in pay schedule/range 07-35. The starting salary for this position will be between $30.00-35.00 per hour based on qualifications. This position is not represented by a collective bargaining unit. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the State Compensation Plan at the time of hire. Job Details At DATCP, we strive to deliver efficient and effective programs and services to Wisconsin agriculture, consumers, and businesses. The Department has numerous on-the-job training (OJT) opportunities, unique to each Bureau. These OJT opportunities include direct experience and practice through collaboration with co-workers/supervisor, and job shadowing.

Conditions of Employment:

DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States. A criminal background check will be performed on the selected applicant prior to an offer of employment. Possession of, or ability to obtain, a valid driver's license or the ability to provide one's own transportation for work purposes is required. Travel is required for approximately 5% of this position's duties. Qualifications Minimally qualified candidates must have each of the following: Experience providing IT customer service or technical support via phone, email, or in-person Experience installing, updating, and/or troubleshooting various hardware and software Experience installing and/or troubleshooting network printers, multi-functional devices, or similar equipment In addition, highly qualified candidates will also have one or more of following: Experience working with Active Directory and/or network folder permissions Experience with scripting and automation Experience installing, updating, and/or troubleshooting Microsoft Windows How To Apply If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.

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Job ID:

# 20936 to complete your application for this posting. DATCP is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to qualified applicants and employees with disabilities. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. For complete information on veterans hiring programs that may benefit you, please visit the Employment page on WDVA's website. To be considered for this position, you will need to create an account (if you don't already have one) and apply online via the "Apply for Job" button listed on the top right of the job posting page. You will be required to upload a current resume and a letter of qualifications that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. Review the applicant resources, including tips on how to write a resume and letter of qualifications. Submitted application materials will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process, starting with those candidates who are deemed most qualified. For general Wisc.

Jobs user information and technical assistance, please check the Frequently Asked Questions. Please address questions regarding the application process to Jensen Peterson at . Deadline to Apply The deadline to apply for this position is at 11:59 p.m. on May 22, 2026.