Transit Information Technology Specialist 2

Join the Metro Transit Team! We're hiring a Transit Information Technology Specialist . Join Metro Transit's Information Services team and help support the technology that keeps transit running smoothly. In this role, you'll work on automated systems and services, solve technical issues, support system improvements, and contribute to projects that impact daily operations across Metro Transit. You'll collaborate with teammates while also managing assignments independently, using your technical skills and professional judgment to deliver reliable solutions. Under the guidance of the Transit Information Services Coordinator, you'll take on increasingly complex work and play an important role in improving transit technology and services. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community. Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program .

Customer Support:

Troubleshoot routine and complex applications, hardware, network, and other system problems to identify root causes and long-term solutions Set up/install hardware and software for customers Develop and support database applications such as Microsoft Access Prepare documentation and training materials, including conducting training

Transit Applications and Processes:

Work with other Transit areas to identify opportunities for improvements to business processes and technology Manage 3 rd party/vendor licensing, subscription, and/or support contracts for transit-related applications Assist or lead the gathering and analysis of customer requirements for improvements to existing or acquisition of new systems Other duties as assigned. For a complete list of duties please see the classification specification .

Minimum Qualifications:

Four (4) years' professional experience in the development and support of computer information systems; -OR- Two (2) years' professional experience in the development and support of computer information systems; and Degree in Computer Science, Information Technology, or related field. The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities. For a full list of knowledge, skills and abilities, please review the class specification .

Special Requirements:

Ability to meet the transportation requirements of the position.

Physical Requirements :

Work is primarily sedentary in nature and performed in an office environment with standard office equipment. Employees need the ability to set up, install, and test computers as assigned. Employees must be able to access all areas of all Metro facilities including administrative areas, bus garages, bus stations, and the inside of buses and other vehicles. Employees will be expected to visit sites throughout the city to troubleshoot issues. This position requires the employee to work onsite. •Payroll title for this position is Transit Information Systems Specialist 2.