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Desktop Support Analyst

Job

Robert Half

Manawa, WI (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 5/30/2026

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Job Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Manawa, Wisconsin. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving Microsoft and hardware-related issues, and delivering responsive service in a fast-paced environment. The ideal candidate brings strong troubleshooting ability, patience, and a customer-first approach while supporting a large user base and a variety of endpoint devices.
Responsibilities:
  • Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware.
  • Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use.
  • Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints.
  • Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status.
  • Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner.
  • Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance.
  • Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization.
  • Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations.

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