Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Manawa, Wisconsin. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving Microsoft and hardware-related issues, and delivering responsive service in a fast-paced environment. The ideal candidate brings strong troubleshooting ability, patience, and a customer-first approach while supporting a large user base and a variety of endpoint devices.

Responsibilities:

• Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware.
• Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use.
• Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints.
• Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status.
• Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner.
• Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance.
• Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization.
• Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations.