Help Desk Technician

Job Title:

Client Support -

Associate Position Type:

Contract (3+ Months)

Location:

Menomonee Falls, WI 53051

Salary Rate:

$25-29/hr Job Description We are seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. In this role, you will troubleshoot hardware, software, and network-related issues while delivering high-quality customer service. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to manage multiple support requests in a fast-paced environment. Responsibilities Identify, manage, escalate, and resolve technical issues in a timely and professional manner Provide basic to intermediate technical support to clients Troubleshoot application issues and diagnose desktop and laptop software problems Install, configure, and maintain software, print drivers, utilities, and related applications Troubleshoot a wide range of IT issues including software, hardware, and networking Monitor systems to identify potential problems and take corrective action Ensure all issues are properly documented and escalated according to support processes Deliver consistent, customer-focused technical support while meeting service level expectations Requirements 1-3 years of experience in an IT support or related environment (or equivalent combination of education and experience) 1-3 years of customer service experience Basic to intermediate knowledge of desktop and laptop operating systems Experience troubleshooting software, hardware, and basic networking issues Familiarity with installing and configuring software applications and print drivers Strong ability to diagnose and resolve technical issues Experience supporting enterprise users and client-facing environments Proficiency in Microsoft Office Suite Excellent communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Ability to work in a team environment with a flexible schedule Experience troubleshooting desktops, printers, and laptops preferred Ability to collaborate with IT teams for escalations and issue resolution

Job Type:

Temporary Pay:

$24.11 - $29.00 per hour Application Question(s): Do you have 1-3 years of experience in an IT support or related environment (or equivalent combination of education and experience) do you have experience troubleshooting software, hardware, and basic networking issues

Work Location:

In person