Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving day-to-day technology issues, and delivering responsive support that helps employees stay productive. The role offers a strong mix of desktop troubleshooting, device support, and direct interaction with internal teams in a fast-paced onsite setting.

Responsibilities:

• Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site.
• Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly.
• Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle.
• Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing.
• Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations.
• Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up.
• Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity.
• Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience.