PC Technician

We are partnering with a growing technology services team in the Green Bay area that is looking to add an Endpoint Service Technician to their break/fix desktop support team. This is a hands-on, hardware-focused role ideal for someone who enjoys troubleshooting, repairing devices, and working in a fast-paced technical lab environment.

What You'll Be DoingAs part of a collaborative team, you will diagnose, repair, and maintain desktops, laptops, mobile devices, and related hardware equipment. This position is heavily focused on physical device repair and break/fix support rather than traditional help desk work.

Daily responsibilities include:

Diagnosing and repairing laptops, desktops, iPhones, and mobile devicesPerforming device disassembly/reassembly and hardware replacementTroubleshooting hardware and software issues across Apple and Microsoft environmentsSupporting HP, Apple, Lenovo, and Dell devicesMaintaining efficient ticket turnaround and repair throughputAssisting with new device setup and deploymentOccasionally traveling within the Green Bay/Fox Valley area for onsite installations or deploymentsHandling and unpackaging equipment and materials (must be able to lift up to 50 lbs.)This team supports a high-volume repair environment, averaging approximately 5-15 PCs and 2-4 phones repaired daily.

Technical EnvironmentApple products and devicesMicrosoft products and operating systemsHP, Dell, Lenovo hardware