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Help Desk Analyst I
Job
Robert Half
Milwaukee, WI (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsin in a Contract to permanent role. This position supports employees through a combination of deskside assistance, walk-up support, and ticket-based service, helping resolve technical issues efficiently and effectively. The ideal candidate brings a strong customer service mindset, solid troubleshooting ability, and a structured approach to managing support requests from intake through completion.
Responsibilities:
- Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner.
- Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments.
- Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs.
- Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues.
- Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity.
- Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities.
- Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service.
- Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion.