IT Support Specialist

IT Support Specialist (Milwaukee, WI, 53223) | 04/23/26 Easy Apply Job Description MARS Solutions Group is looking for an experienced IT Support Specialist located in Milwaukee, WI. Our client is an electricity and natural gas industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability The IT Field Specialist is responsible for supporting many business applications and infrastructure in the field as well as managing and expediting upgrades and additions to the field applications. This includes the network connected desktop systems, standalone Instrumentation Laptops, and standalone process control desktop systems and supporting infrastructure. The specialist is responsible for responding to hardware/software requests from business unit users, for upgrading business unit vendor applications on an ongoing basis, providing one-on-one application support and training to business unit users, managing infrastructure and application roll-outs, supporting the IT Services Service Desk in diagnosing user or infrastructure problems, maintaining business unit IT asset records, assessing hardware/software for compatibility with the business unit/IT architecture, monitoring performance of applications and infrastructure, and managing and improving the business processes that support these activities. The following are key objectives for the

IT Support Specialist:

Build and maintain relationships across business unit, IT application support teams and IT infrastructure support teams. Understand business needs and educate non-technical business users on user applications. Managing the deployment of additions and upgrades to IT network hardware and software Managing the deployment of additions and upgrades to process control software Managing the deployment of Instrumentation Laptops and software additions and upgrades to Instrumentation Laptops Providing support for vendor software, including user support and training Addressing business unit IT issues Maintaining all business unit IT asset records Assisting in the formulation of the annual business unit IT budget Supporting the Service Desk in resolving user and infrastructure problems Facilitating and expediting communication between the business unit and service providers in IT Services Analyzing new IT hardware and software products for compatibility with the business unit's IT infrastructure and standards Monitoring application and network performance within the business unit, especially at remote sites Managing the business processes the support IT procurement, deployment and sustainment, and continuously improving those processes Job Responsibilities Identify needs for additional hardware or software Evaluate and, possibly, approve requests for additional hardware and software Facilitate the movement of hardware based on business unit's needs Coordinate hardware upgrades Identify business unit's needs for IT support to improve employee productivity Troubleshoot IT issues Expedite solutions to hardware and software issues Facilitate and expedite purchase and installation of new hardware and software Coordinate and perform testing of new software through the UAT process Evaluate and expedite the installation of special hardware and software to support employee needs due to short-term or long-term medical conditions Identify and resolve software and hardware licensing issues for business unit compliance Perform administrative function for all Instrumentation Laptops Service and clone laptops as required for operating system upgrades and system failures Coordinate and perform testing of new software and upgrades through the UAT process Coordinate and perform application installation on Laptops Develop user test plans and perform testing of vendor applications Perform the role as primary contact for the facilities to bring IT-related issues too Update asset database with new software products and create asset number to expedite processing of software through UAT process. Maintain documentation for active, inactive or retired application status, current support personnel, vendor contacts, etc. Maintain a record of all business unit IT hardware/software in appropriate asset management system. Participate in budget review process by identifying previous years' hardware and software needs and projecting future needs. Assist in reviewing "in-progress" and future IT projects and associated costs Assist Service Desk in identifying business unit users and network group memberships Provide assistance in identifying user access to network file structure Assist troubleshooting of problems by identifying support personnel or facility contacts to expedite resolution of problems Evaluate special requirements and new technologies being requested against the business unit's policy for standardization. Respond to user concerns. Minimum Experience Required A minimum of three years of experience working with end users and application vendors to diagnose and resolve issues with user applications is preferred. A basic knowledge of the key technology components supported is preferred Knowledge and understanding of business strategy and process preferred

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.