Help Desk / Computer Technician

City of Neenah Mission:

"We strengthen our community by building on the past, owning the present, and stewarding the future together."

City of Neenah Core Values:

Pursue Growth

• Individual development positively influences the community. Encourage Innovation
• Anticipate change. Embrace creativity and inspire ideas. Cultivate Collaborative Relationships
• Succeed by fostering mutual respect as we grow and work together. Engage with Our Community
• Acknowledge people.

Hear people. Include people.

Position Overview:

The City of Neenah is seeking a Help Desk / Computer Technician to provide technical support for City systems and applications; configure and support computer hardware and software; work with user departments to configure and troubleshoot software and hardware. The work is performed under the direction of the Information Systems Director. Responsibilities Provides technical support across departments; escalates issues as needed Installs, configures, and maintains end-user hardware and software Manages inventory of devices, cables, and technology supplies Develops knowledge base articles and end-user training materials Assists with user accounts, environments, and network security access Supports VoIP systems and mobile device management Assists with staff training on applications and cybersecurity practices Supports security tools, monitoring, and issue resolution Assists with network connectivity, infrastructure, and troubleshooting (wired, fiber, wireless) Cross-trains with team members to ensure coverage Documents procedures and trains users on systems and processes Maintains technical knowledge through ongoing training Available for after-hours support and adheres to attendance expectations Locate the Job Description for further detail at: https://www.governmentjobs.com/careers/neenahwi/classspecs Requirements Associate's degree in Computer Science, Management Information Systems, or related field 2 years professional information systems experience preferred

Valid Driver's License Wage/Hours Full Pay Range :

$25.95

• $37.09 with an expected hiring range of $25.95
• 31.02 ($50,602.50
• 60,489.

00) depending on qualifications. The City of Neenah offers a comprehensive benefits package, including: Health, dental, and life insurance. Participation in the Wisconsin Retirement System (WRS). Paid holidays, sick leave, and vacation.

Application Process:

Interested candidates should submit an online application and resume as soon as possible. Position will remain open until filled, so candidates are encouraged to submit their application materials as soon as possible. The City of Neenah is committed to providing everyone with fair and equal treatment. If you share this same desire, are seeking a meaningful career in public service, and want the opportunity to make a difference in your community, we invite you to consider a career with us. We are committed to the principles of equity and inclusion and actively seek and encourage applications from persons with diverse backgrounds, experiences, and ideas. The City of Neenah is an Equal Opportunity Employer.