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Help Desk/Desktop Support Analyst
Job
Robert Half
Oshkosh, WI (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to deliver high-touch technical support for end users in Oshkosh, Wisconsin. This contract opportunity with potential for a permanent role is ideal for a detail-oriented individual who combines strong troubleshooting ability with an exceptional customer service mindset. The role supports day-to-day desktop and account administration needs while helping maintain a reliable Microsoft-based environment across multiple locations.
Responsibilities:
- Provide responsive desk-side and remote support to resolve hardware, software, and access-related issues for employees.
- Administer user accounts, permissions, and group policies across Active Directory and Azure Active Directory environments.
- Support Microsoft 365 services, including Exchange and the O365 admin center, to address mailbox, licensing, and user configuration needs.
- Track, prioritize, and close service desk tickets while maintaining clear communication and timely follow-through with end users.
- Travel to company sites as needed to troubleshoot equipment, deliver hands-on support, and ensure a consistent user experience.
- Diagnose Windows 10 and general Microsoft operating system issues affecting desktops, laptops, and peripheral devices.
- Perform basic network troubleshooting to identify connectivity problems and escalate more complex infrastructure issues when required.
- Deliver white-glove customer service by handling technical requests with care, patience, and attention to detail.