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Technical Support Specialist
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SAVECO North America, Inc.
Pleasant Prairie, WI (In Person)
$79,040 Salary, Full-Time
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Job Description
Technical Support Specialist 7809 100th Street, Pleasant Prairie, WI 53158 $36
- $40 an hour
- Full-time $36
- $40 an hour
- Full-time Saveco North America is seeking a motivated and technically skilled Technical Support Specialist to serve as a central point of contact for customer support inquiries related to Saveco equipment and systems.
- Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
- Provide remote troubleshooting support for mechanical and electrical issues as required.
- Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
- Assist customers with equipment maintenance, repairs, installations, and operational guidance.
- Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
- Develop service-related reports, support metrics, and operational analyses.
- Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
- Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
- Build and maintain strong customer relationships through professional communication and responsive service.
- Manage challenging customer situations with professionalism and a solution-oriented approach.
- Identify recurring service issues and recommend continuous improvement initiatives.
- Maintain accurate records of support activities, customer communications, and issue resolutions.
- Perform additional duties and responsibilities as assigned. Qualifications & Requirements
- Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
- 3-5 years of experience in technical support or mechanical/electrical troubleshooting.
- Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
- Ability to read and interpret mechanical drawings and electrical diagrams.
- Excellent verbal and written communication skills with a strong customer service mindset.
- Strong organizational and multitasking abilities with the capacity to manage competing priorities.
- Ability to collaborate effectively across departments and organizational levels.
- Ability to work independently while contributing to a team-oriented environment.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Experience with ERP systems, CRM platforms, or service management software is a plus.
- Adaptability to changing priorities, schedules, and operational requirements.
- Willingness to travel approximately 10-20% within a multi-state region as needed
- Strong analytical and problem-solving abilities.
- Hands-on mechanical and electrical troubleshooting experience.
- Experience supporting industrial or water/wastewater equipment preferred.
- Commitment to delivering exceptional customer support and service excellence. Work Environment
- Combination of office and field-based support activities.
- Occasional travel to customer sites for troubleshooting, installation assistance, and training.
- Collaborative, fast-paced technical support environment focused on customer success and continuous improvement.
Pay:
$36.00- $40.