Desktop Support Technician

Desktop Support Technician Sira Consulting Inc Wauwatosa, WI Job Details Contract 23 hours ago Qualifications Windows User training (technical support) Computer hardware Task prioritization macOS Mobile devices

Full Job Description Position:

Desktop Technician Location:

Wauwatosa, WI We are seeking a detail-oriented, proactive, and customer-focused Desktop Support Technician to deliver technical assistance and support to end-users across the organization. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, managing service tickets, deploying devices, and supporting both Windows and macOS environments. This role requires strong communication skills, a high sense of urgency, and the ability to prioritize and resolve technical problems efficiently. Key Responsibilities Provide Tier 1 and Tier 2 technical support via helpdesk, email, phone, and in-person interactions. Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, and peripheral equipment. Utilize ticketing systems (ServiceNow preferred) to log, track, and resolve incidents and service requests. Configure, image, and deploy new laptops, desktops, and related computer hardware. Manage user accounts, permissions, and security configurations in Active Directory . Apply, troubleshoot, and update Group Policy Objects (GPOs) across the environment. Install, configure, and maintain Windows OS ; provide secondary support for macOS environments. Perform basic network troubleshooting, including connectivity, VPN, Wi-Fi, DNS, DHCP, and printer-related issues. Collaborate with IT infrastructure, network, and security teams to escalate advanced issues and support IT initiatives. Maintain accurate documentation, asset inventories, troubleshooting steps, and knowledge base articles. Ensure exceptional customer service with clear, professional communication at all times.

Job Type:

Contract Work Location:

In person