Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Help Desk Support Technician

Job

ADVENT

Wauwatosa, WI (In Person)

$70,000 Salary, Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/3/2026

See Job Scorecard

Review key factors to help you decide if the role fits your goals.

How is this calculated?

Pay Growth

out of 5

Not enough data

Not enough info to score pay or growth

Job Security

out of 5

Not enough data

Calculating job security score...

Total Score

out of 100

Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Help Desk Support Technician

ADVENT - 3.8

Wauwatosa, WI Job Details Full-time $56,000 - $84,000 a year 1 day ago Benefits Paid holidays Dental insurance 401(k) Paid time off Vision insurance Qualifications Desktop computer repair Smartphone (troubleshooting support) Computer hardware Mobile devices Full Job Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring:

Help Desk Support Technician Location:

Wauwatosa, WI Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. The IT Help Desk Technician is the central point of contact for IT issues, providing technical support so ADVENT can continue unlocking potential.

How You Will Contribute:

Provide technical support for employees experiencing problems related to computer hardware, software, business unit applications, computer communications (LAN/WAN), and telephone problems Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited Analyze and resolve problems with a goal of 90% First Call Resolution Complete requests for password resets, user account creation, user account deletion, printer, hardware diagnostics, timely hardware, and software upgrades Assign users and computers to proper business groups in Active Directory Monitor and remove virus, spy ware and other non-authorized software Develop knowledge base articles Coach other help desk team members

What We're Looking For:

2-3 years of experience in a Help Desk role Ability to work in a constantly changing fast paced environment Excellent verbal and written communication skills Comfortable working directly with end users, face to face and over the phone Ability to provide periodic after-hours support Basic knowledge of the following: Networking Concepts (TCP/IP, routing, switching) Hardware for HP workstations and servers Mapped drives/shares Viruses or spyware removal Smartphone configuration and troubleshooting Setup of Outlook or other email clients, email archives Install and configuration of applications, printers & printer settings VPN and remote access solutions Microsoft Office software Active Directory and Group Policy (a plus) Valid driver's license Ability to travel up to 20% What's it Like Working at ADVENT? Culture that embraces being kind, is solutions minded, and encourages you to ask questions 22 days of PTO (prorated your first year based on start date) & holiday pay Top-notch health, dental, and vision insurance with generous employer paid HRA account 401K Contribution Be a part of a Milwaukee Best Places to

Work Team Schedule:

Monday-Friday, 8am-5pm