IT Specialist

We are seeking a skilled and versatile IT Support Specialist to support and help manage IT operations across a multi-location retail environment. This role is ideal for someone with hands-on technical support experience, POS system implementation experience, and the ability to help improve business systems through automation, integration, and light development work. This is a high-impact role focused on connecting store-level operations with corporate reporting and financial systems.

Key Responsibilities:

Serve as the primary IT support contact for multiple store locations Implement, support, and maintain Point-of-Sale (POS) systems across all sites Provide day-to-day technical support for hardware, software, networking, and system issues Install, configure, and maintain systems, devices, and user environments Build and support workflows that improve operational efficiency across locations Assist with development and customization of internal tools and software solutions Support integration of store-level systems with financial reporting and P&L processes Ensure accurate data flow from store systems into accounting and reporting platforms Troubleshoot and resolve technical issues to minimize downtime across locations Manage IT assets, system updates, and technology standards across the organization Collaborate with leadership to identify and implement technology improvements

Qualifications:

Experience in IT support, systems administration, or technical operations Hands-on experience with POS systems (implementation preferred) Strong troubleshooting skills across hardware, software, and network environments Experience supporting multi-location environments strongly preferred Familiarity with databases, reporting tools, or data systems (SQL a plus) Basic coding, scripting, or automation experience preferred Experience with system integrations or workflow optimization Strong communication and problem-solving skills Nice to

Have:

Experience in retail, hospitality, convenience store, or multi-site operations Exposure to accounting systems or financial reporting workflows Experience with APIs, automation tools, or system integrations Ability to bridge IT support and business process improvement

Compensation:

Pay will be based on experience

Job Type:

Full-time Pay:

Up to $75,000.00 per year

Work Location:

In person