Desktop Support Technician

Overview:

We are seeking a reliable and customer‑focused Desktop Support Technician to provide day‑to‑day technical support for end users across the organization. This role ensures desktops, laptops, and related peripherals remain fully operational, supporting users in a fast‑paced environment.

Key Responsibilities:

Provide daily technical support for end users, troubleshooting issues involving desktops, laptops, printers, and other peripherals. Diagnose and resolve hardware and software problems, including operating system errors, application issues, and device malfunctions. Install, configure, and update operating systems and applications across Windows and macOS environments. Assist with user account management, including password resets, access configuration, and group membership updates in Active Directory and Office 365. Manage and respond to support requests through the organization's ticketing system, ensuring timely and accurate documentation of all work performed. Escalate complex issues when necessary while maintaining ownership and clear communication with users. Support onboarding and offboarding by preparing devices, configuring user accounts, and updating asset inventory. Maintain accurate records of equipment, device assignments, troubleshooting steps, and resolutions. Deliver excellent customer service and communicate effectively with users at all technical levels.

Required Qualifications:

Minimum of 2 years of hands‑on desktop support or technical support experience. Strong troubleshooting skills across desktops, laptops, peripherals, and software applications. Working knowledge of Windows operating systems; familiarity with macOS is a plus. Experience with Active Directory, Office 365, and common IT support tools. Ability to manage multiple support requests and prioritize tasks effectively. Strong communication skills and a customer‑first mindset.

Preferred Qualifications:

Experience with device imaging, asset management, and IT documentation. Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or similar. Understanding of basic networking principles (DNS, DHCP, TCP/IP). Job Type & Location This is a Contract position based out of Morgantown, WV. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Morgantown,WV.

Application Deadline This position is anticipated to close on Mar 21, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.