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IT Support Technician
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Express Employment Professionals
Laramie, WY (In Person)
$50,388 Salary, Full-Time
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Job Description
IT Production Support Technician-$23.16-$25.29 Express Employment Professionals is partnering with a local organization to hire an IT Production Support Technician . This role plays a key part in supporting and enhancing technology systems by contributing to the development of new functionality and improving existing solutions. The technician will serve as a liaison between the outsourced Service Desk, Production Support Team, and Infrastructure Team, while also acting as a backup escalation point for technical support. Key Responsibilities Serve as a Tier 2 escalation point for the outsourced Service Desk. Lead and coordinate Production Support projects and initiatives. Troubleshoot and resolve routine technical issues across hardware, software, and third-party applications. Act as backup to the Production Support Manager. Develop, maintain, and improve documentation standards related to infrastructure, service desk processes, and system development. Identify and implement system improvements to enhance performance, security, reliability, scalability, and functionality. Deliver technical support via phone, in-person, and online channels, ensuring accurate documentation of incidents. Maintain working knowledge of all applications to assist employees or route issues appropriately. Collaborate with stakeholders and third-party vendors to ensure service expectations are met and procedures are followed. Stay current on hardware, software, and third-party technologies used within the organization. Provide technical guidance, mentorship, and training to the Service Desk team, and assist in developing policies and procedures. Manage workstation deployment and maintenance. Oversee inventory management of IT peripherals and equipment. Assist with decommissioning outdated hardware and software. Provide on-site ("remote hands") support for vendors and the Infrastructure Team. Monitor systems, alerts, and logs; create tickets and coordinate with vendors as needed. Preferred Qualifications Associate degree in Information Technology or related field, or equivalent work experience (2+ years). Strong proficiency in Microsoft Office Suite / Office 365 (Excel, Word, etc.). CompTIA certification preferred. Minimum of 2 years of technical customer service or help desk experience.
Kremke@expresspros.com .
Working knowledge of:
Enterprise-level hardware IT peripherals and device support Basic VoIP phone systems Building infrastructure systems Ticketing systems and service management toolsTo Apply:
Contact Kaleigh at 307-632-0567 to schedule an interview, and send your resume to Kaleigh.Kremke@expresspros.com .