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Genesys Cloud Architect

Job

Orange Top Services, LLC

East Hartford, CT (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/15/2026

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Job Description

Genesys Cloud Architect Introduction:
As a Genesys Cloud Architect, you will be responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. You will lead the architecture for omnichannel routing, IVR/ACD flows, integrations, and security, working closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Responsibilities:
Solution architecture and technical design of the CX transformation on Genesys Cloud Leading IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs Ensuring scalability, security, and platform best practices across voice and digital channels Providing technical oversight during build, testing, and deployment phases
Requirements:
Required Skills:
Genesys Cloud CX IVR Architectural flows APIs & integrations SIP/VoIP Omnichannel routing WEM (WFM/QM) Cloud security
Preferred Skills:
Contact center architecture Cloud telephony CX analytics Experience integrating Genesys with CRM and backend systems using APIs Exposure to AI-enabled CX features such as bots and agent assist