Work Management & Experience Operations Lead

Work Management & Experience Operations Lead

VDA - 3.4

Somerville, MA Job Details 20 hours ago Qualifications Performance dashboard reports Project reporting Application Integration Dashboard development Google Workspace Google Sheets Google Docs Automation Workflow management (operations management method) System design Process improvement Data reporting Scalable systems Improving operational efficiency Data governance System maintenance Scalability System architecture design Systems & applications support Senior level Cross-functional collaboration monday.com Cross-functional communication Full Job Description VDA is a leading Experiential Event Design Agency specializing in 3D marketing and design for virtual and physical solutions that bring brands to life. We work across Corporate Meetings, Tradeshows, Themed Events, Exhibits, Retail Environments, and Corporate Facilities. Our team thrives on delivering high-impact experiences that engage audiences and elevate brands. Role Summary This role sits at the intersection of systems, process, and experiential delivery, with a focus on optimizing and connecting our existing ecosystem rather than building from scratch. You will evaluate how our teams currently operate across monday.com and Google Workspace, identify opportunities for greater efficiency and clarity, and implement solutions that create a more seamless, scalable way of working. A key component of this role is acting as a monday.com specialist , driving platform optimization, structure, and scalability. This includes owning how monday.com is architected, maintained, and evolved across the organization, while also identifying where deeper technical support (monday.com developer/coder skillset) is required on a permanent or ongoing basis. As our systems mature, this role will expand beyond backend optimization into supporting and ultimately owning elements of client delivery, bridging internal operations with external experience. Key Responsibilities Systems Evaluation & Optimization Assess current monday.com and Google Workspace usage across teams Identify inefficiencies, redundancies, and gaps in workflows and data structure Streamline processes to reduce duplication and improve clarity across departments Work Management Architecture Own and evolve monday.com as the core work management platform Refine and connect workflows across Sales Project Management Production Optimize automations, integrations, and board structures within monday.com Define where advanced configurations require a dedicated monday.com coder/developer Monday.com Platform Ownership Serve as the internal monday.com specialist and subject matter expert Establish best practices for board structure, permissions, and data governance Ensure consistency in tagging, tracking, and reporting across all projects Partner with external or internal developers for advanced builds as needed Google Workspace & Output Alignment Align backend systems with client-facing outputs (Docs, Sheets, Slides) Improve how information flows from internal tracking to external presentation Standardize tools and templates to support both efficiency and quality Workflow Design & Process Evolution Translate current-state processes into more intuitive, scalable systems Develop and refine templates for repeatable workflows Establish best practices for long-term system governance Integration & Visibility Strengthen integrations between monday.com and core tools Improve cross-functional visibility through dashboards and reporting Ensure seamless handoffs between teams and project phases Documentation & Enablement Document system logic, workflows, and best practices Support team adoption through guidance and light training Build a system that is sustainable and adaptable as VDA grows