Systems Engineer (L4 or L5)

Job Requirements Annapolis, MD Top Secret/SCI Polygraph Career Level not specified $160,000 - $185,000 Job Description We are seeking an experienced Systems Engineer (Level 4 or Level 5) to support a recently upgraded suite of enterprise collaboration platforms used by a large and diverse user community. This role offers the opportunity to work closely with end users and customers, serve as a primary point of contact for system assistance, and become a subject matter expert on the platforms. The ideal candidate is customer-focused, technically capable, and comfortable engaging with users at all levels-from analysts to senior leadership. Key Responsibilities Provide community management and help desk support , including access issues, feature questions, and issue triage during core support hours Serve as a subject matter resource on collaboration platform capabilities, configurations, and use cases Train and brief users through live sessions, webinars, and written documentation Actively engage user communities by answering questions, moderating discussions, and encouraging constructive participation Build, support, and improve community structures and groups; identify community owners and recommend improvements Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets Test platform upgrades and support rollout activities Maintain and update training materials, feature documentation, and release communications Track and report help desk activity, community engagement, and recurring program metrics Required Qualifications 9+ years of experience in systems engineering, IT, or a closely related technical field Bachelor's degree may substitute for 4 years of experience Master's degree may substitute for 6 years of experience Active TS/SCI with Polygraph clearance Strong oral and written communication skills , including experience briefing and training diverse audiences Ability to quickly learn new platforms, tools, and technologies Experience troubleshooting issues, coordinating with stakeholders, and resolving service or platform problems Proficiency with Microsoft Office tools Desired Qualifications Knowledge of community management concepts and best practices Experience working within or supporting the Intelligence Community or similar enterprise collaboration environments Experience engaging users on online collaboration platforms and moderating forums or communities Basic working knowledge of (or ability to learn) HTML, CSS, and JavaScript for simple page design and user assistance

Compensation:

$160,000- $185,000 depending on years of experience PTO, Holidays, Medical, Dental, Vision, 401K group id: 10430981 Apply now