Principal Infrastructure Systems Engineer

Job Description:

Principal Systems Engineer, Infrastructure Services ? Datacenter Cloud Operations (DCOPS) is a hands-on subject matter expert role in the modern enterprise hybrid cloud datacenter, Core Services, and Operating Systems technology platforms (e.g. Microsoft technologies, AD/Entra ID, Azure, Hyper-V, Nutanix, Windows Server

OS, SUSE

Linux, RHEL Linux, Enterprise Backup/DR, SAN storage, etc.); responsible for the vision, design, establishment of standards, driving future design strategy, solution development, overseeing of implementations, configuration management, operations, and maintenance. The SE will also be responsible for performing and driving day-to-day technical and administrative activities, and maintaining optimal operational efficiency of the global hybrid cloud infrastructure landscape environments, including both public & private cloud datacenters, as well as server computing technologies across distributed locations. The Principal Systems Engineer will interact and collaborate closely with application integration, application workstreams, information security, and other technical infrastructure teams, providing deep and broad hybrid-cloud infrastructure technical expertise to guide project planning, prioritization, troubleshooting, and resolution of complex technical infrastructure-related business challenges and issues. This role will also help identify, define, and propose future strategies; establish and document standards, processes, and operational procedures; as well as automation of those processes and procedures that foster continuous advancement of the overall hybrid-cloud infrastructure global landscape. The Principal Systems Engineer will also be responsible for proactive monitoring and managing the global hybrid-cloud datacenters and distributed infrastructure, overseeing planning, design, installation, configuration, patching, change management, upgrading, systems refresh, and system protection. The Principal Systems Engineer maintains the entire hybrid-cloud datacenter technology stack and its tightly integrated systems and infrastructure. As needed, the role would involve overseeing daily activities of contractors and managed-service provider resources performing these duties, which include 24x7 system monitoring and alerting; analyzing system logs for errors; developing solutions; executing approved system change activities; applying upgrades, Operating Systems, and kernel patches; security vulnerability patching; and resolving customer request submitted via support tickets. This role is part of the Global Information Technology (IT) Infrastructure Services team, and will require frequent interaction with vendors and third-party service providers. Assist with effective decision making within the functional team, including communication of decisions to appropriate infrastructure and application teams, IT leadership, stakeholders, partners, and maintaining vendor relationships.

Engineering and Operations:

In conjunction with the Global IT Infrastructure services team ? evaluate, engineer, plan, install, configure, deploy, and administer solutions related to core services and hybrid-cloud infrastructure technology components; including maintaining N-1 platforms; system upgrades and patching; and system refreshes and enhancements across existing and future enterprise landscape as required from lower environments (Sandbox, Dev, Test, QA, Pre-Prod) to production and disaster recovery environment.

System Monitoring & Performance Optimization:

Ensure smooth operations, continuous monitoring, and optimization of global infrastructure technology environments.

Incident Management & Troubleshooting:

Participate with troubleshooting issues, incident response, change control, testing, and validation of infrastructure changes or problems across the hybrid-cloud infrastructure and distributed environment. Quickly address and resolve technical issues across global infrastructure technology landscape.

Configuration Changes & Maintenance:

Oversee the configuration changes of datacenter and cloud infrastructure and services technologies.

Cloud and Integration Management:

Ensure seamless integration of on-premises systems with SaaS and cloud platforms like Azure.

On-Call & Off-Shift Work:

Flexibility to work on shift-based schedule if there is an operational need; participation in some on-call support and/or ?Follow-the-Sun? support model.

Architecture, Standards, Project Execution and Delivery:

Serve as the subject matter expert/lead technical resource for current and future hybrid-cloud and distributed infrastructure-related platforms and components to support multiple, parallel projects and global IT initiatives, while maintaining reliability, performance, and ensuring best practices are implemented to shore-up the business. Lead project technical design sessions analyzing business and technical infrastructure & cloud requirements & processes; integrate solutions into new and existing infrastructure. Ensure that technical solution designs are consistent with Global IT Standards and strategic direction. Research trends in technologies ; determine and propose trends and technologies applicable to optimizing and advancing IT and business capabilities. Peer Review , validate, develop technical designs, prototypes, process designs, testing, training, and definition of support procedures for systems deployment in Cloud/On-Prem infrastructure(s). Develop and maintain appropriate detailed system documentation for global datacenter cloud technologies environments, instances, interfaces, platforms, and relevant solutions ? including architecture, design, integration flows, implementation, standard operating procedures, and testing lifecycle activities. As required, prepare formal project documentation , including specifications, requirement summaries, high-level design, low-level logical system design documents, state diagrams, automation integration flow, and test scripts. Willingness to travel and work across time zones as required to support delivery.

Internal Stakeholder and Vendor Management:

Build, develop, and grow business relationships with users within Global IT Infrastructure/Network/Application/Security and with key partners and vendors. This includes working with internal and external Infrastructure, application, security, and Networking teams to maintain and advance support for both current and future technology landscapes. Provide regular communication to IT management and leadership team on internal team initiatives, global IT automation journey goals/objectives, Infrastructure/automation-related projects, and other work assignments. This role requires providing mentorship, facilitating cross-training, and offering guidance to technical and infrastructure team members on pertinent topics and technical domains. Provide coaching and mentorship to cultivate other technical team members and foster a high-performance, collaborative culture.

Typical Requirements:

Bachelor?s degree in Computer Science, Software Development/Engineering, Infrastructure Technology Automation/Engineering, Industrial Engineering, Management Information Systems, or related field preferred; or 15+ years combination of equivalent education and relevant experience Certification in Hybrid Cloud Infrastructure Platforms (Microsoft Azure, AWS, Google Cloud Platform, Microsoft Windows Server

OS, SUSE

Linux hosting

SAP, RHEL

Linux) Certifications in various Datacenter Technologies (Enterprise applications, Datacenter virtualization, SAN storage, Data protection, Infrastructure Security, various operating systems & database platforms, etc.) 15+ years of total progressive experience in Enterprise IT industry encompassing a wide range of skill sets, roles, and industry verticals, including a complex large-scale global IT operation, design, engineering, implementation, migrations, transformations, and deployment rollout; including broad experience with driving IT platform architecture/design/administration, service management, and IT governance/control processes 15+ years of Hybrid-Cloud Datacenter technical expertise: o Hybrid-cloud technologies: Experience with supporting and maintaining a global hybrid datacenter with Microsoft Azure cloud infrastructure and core services technologies such as Active Directory, Entra ID, Privilege Access Management (PAM)/HSM/Kev Vault, DNS/DHCP/Internal PKI and Cloud PKI/Certificates Authority/Public & Private Domain Services/File & Print, etc. o

Microsoft Windows Hybrid Domain Infrastructure Environment:

Experience with Server 2012, 2016, 2019, 2022, Office 365, Exchange online, SharePoint, and other Microsoft technologies o

Major Linux Operating Systems:

Experience with SUSE and RHEL Linux operating systems on premises and hyper-scale cloud datacenters;

SUSE & RHEL

supporting

SAP S4 HANA

preferred o Hyper-Converged Infrastructure and datacenter virtualization: Experience with Nutanix AHV, Hyper-V cluster, Azure Stack, and Containers/Kubernetes technologies such as Enterprise OpenShift o Advanced knowledge of networking , OSI model, TCP/IP, routers, load balancers, and XML gateway devices, including IPv4, IPv6, SFTP, SSH, PKI, TCP/IP, DNS, SNMP, SSL, TLS, HTTPS, etc. o Enterprise hybrid-cloud

Backup/Recovery & Disaster Recovery Strategy:

Experience in enterprise backup and disaster recovery (DR) strategy, backup/recovery processes, and maintaining system availability leveraging technology such as Commvault, Native HA technology, SQL log backup, Azure Site Recovery (ASR), MIMIX, Cisco MDS SAN and Dell/EMC PowerMax SAN Storage array 15+ years of

Cloud & Integration Knowledge:

o

SaaS Products & Integrations:

Familiarity with SaaS products and integrations, particularly with hybrid-cloud datacenter technologies, SUSE/RHEL, and Microsoft Azure solutions o

Hybrid Cloud Environments:

Experience working with Azure and managing cloud-based systems, including integration with on-premises, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) system o

Modern Virtual Desktop/Application Delivery:

Enterprise Modern End User Computing platform technologies for virtual desktop/applications, & application packaging/delivery such as Intune, Azure Virtual Desktop (AVD) 15+ years of

System Administration, Monitoring, and Maintenance:

o

Operating System and Database Management:

Experience with both

SUSE/RHEL

Linux and Windows operating systems; Expertise in Enterprise Systems/DB backup, restore, and recovery, server monitoring, performance optimization, and troubleshooting issues from the OS level o

Microsoft & Linux Platforms:

Deep knowledge of Microsoft & Linux core technology, architecture, landscape design, installation, upgrades, and performance tuning o

ITSM & AIOPS

Experience with using both

ITSM & AIOPS

platform tools such as Freshservices, Amelia AIOPS, Big Panda, ServiceNow, etc. 15+ years of

Performance Optimization & Troubleshooting:

o

Incident Management:

Experience with leading troubleshooting issues, including monitoring work processes, analyzing logs, and applying solutions based on core technology systems updates and release lifecycles o

Systems & DB Performance Analysis:

Expertise in using monitoring tools such as Dynatrace & SQL traces for performance optimization and impact analysis o Root Cause Analysis (RCA): Ability to perform in-depth analysis and identify the root causes of performance issues or incidents 8+ years of experience in

IT DevOps, CI/CD, and Automation:

o

Scripting & Code Development Languages:

Experience with scripting and automating Infrastructure and cloud platforms using scripting languages, tools, and management of script libraries such as Azure PowerShell, PowerShell, Azure ARM, Python, Bash, Ansible Tower, Broadcom (CA) Automic, etc. o Infrastructure as

Code Automation:

Experience with infrastructure orchestration and automation (Infrastructure-as-Code, Configuration-as-Code) for provisioning and management of on-premises infrastructure, Azure-hosted Infrastructure-as-a-Service, Platform-as-a-Service, and Software as a Service capabilities, including core infrastructure, physical & virtual machines, physical & virtual network/network security, load balancers, and infrastructure applications/platforms (e.g., SQL, NoSQL, IIS, Tomcat, Apache, etc.) and database services o

IT DevOps:

Experience with IT DevOps framework, CI/CD platforms and tools such as Azure DevOps, Pipeline, Git, Puppet, Chef, or Ansible Tower ITIL Certification and experience preferred Strong strategic thinking & business acumen

Soft Skills:

Strong Communication & Collaboration Skills:

Builds positive relationships and uses tact in sensitive situations. Listens to various points of view and relates well to others at all levels. Understands the importance of relationships to ensure team success. Demonstrates compassion, understanding, and openness to other viewpoints with cross-culture sensitivity in the interest of achieving the best possible outcomes.

Action Orientation:

Self-driven, takes initiative and action with a drive to achieve and be successful with little supervision. Seeks out challenging situations. Encourages others with positive and energetic support and enthusiasm. Ability to prioritize time and tasks with little direction to complete work on schedule. Organized and efficient, with ability to bring order to complex and competing demands.

Innovation:

Demonstrates an analytical and creative approach to problem-solving. Understands, adapts, and implements new approaches effectively and efficiently to resolve current and future challenges, while providing unique solutions for the business. Ability to articulate new approaches such that others in the organization across different levels (from technical, to Management, to business) can understand the value and solution.

Technical Expertise:

Maintains technically relevant skills, industry trends, and demonstrates the ability to identify industry trend opportunities and apply technical skills in solving complex business/technical problems.

Quality-Focused and Results-Oriented:

Creates visibility for management and other stakeholders around progress toward key milestones. Contingency plans to anticipate barriers or problems. Provides the necessary focus to accomplish tasks and puts in the necessary effort to ensure the job gets done on time, on budget, and with quality. Pushes through challenges and obstacles to achieve results.

Requirements Must-Have Skills:

1) B.S. in Computer Science or related field; or appropriate combination of equivalent education and relevant experience 2) Certification in Hybrid Cloud Infrastructure Platforms 3) Certifications in various Datacenter Technologies 4) 15+ years of total progressive experience in Enterprise IT industry 5) Experience with supporting and maintaining a global hybrid datacenter with Microsoft Azure 6) Experience with Server 2012, 2016, 2019, 2022, Office 365, Exchange online, etc. 7) Experience with SUSE and RHEL Linux operating systems 8) Experience with Nutanix AHV, Hyper-V cluster, Azure Stack, and Containers/Kubernetes technologies 9) Advanced knowledge of networking & associated technologies 10) Experience in enterprise backup and disaster recovery 11) 15+ years of Cloud & Integration experience, including SaaS, Hybrid Cloud, & Virtual Desktop 12) Deep skills in system administration, monitoring, & maintenance 13) Strong knowledge of performance optimization & troubleshooting 14) 8+ years of experience in IT DevOps, CI/CD, and Automation Preferred Skills (Nice to Have): 1) ITIL Certification and experience