Retail Systems Engineer III at Alex Lee

Overview Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues. Travel is 90%

• Must be located in Augusta
• Aiken area and will provide store support for this area. Responsibilities
• Install hardware and software as necessary. Providing support and troubleshooting as required.
• Provide training to store teams on new procedures when necessary.
• Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
• Continually improves the overall quality and performance of front-end systems
• Documents systems to ensure effective use and efficient ongoing maintenance.
• Proactive, positive approach to problem-solving
• Coordinates and assists with remodels, de-installs and special projects.
• Assist the infrastructure team as field support for networking related hardware and troubleshooting.
• Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
• Work with third party break fix providers to help restore systems when necessary. Qualifications
• Bachelor's degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
• May be required to work long hours during install projects which may also require multiple nights away from home.
• Must be able to juggle multiple tasks and work in situations where being bombarded from all directions.
• Troubleshooting and problem-solving skills
• Able to make decisions.
• Able to work without supervision
• Basic understanding of

IBM 4690

/ Toshiba TCxSky

OS. PREFERRED SKILLS

• Excellent organizational and communication skills,
• Desire to learn innovative/new technologies and keep abreast of trends.
• Desire to work on complex problems
• Collaborative
• works jointly with highly skilled members of the organization on different projects
• Some knowledge of Python or running scripts
• Basic understanding of Windows OS and setup.
• Understanding of basic network concepts and principles.