Systems Engineer III

Job Description Job Title - Infrastructure Workplace Platform Engineer III (Windows Desktop OS, MacOS & Print Services)

Location:

(Hybrid/Onsite, 3-days) Salisbury, NC

Duration:

06 Months

Team:

Infrastructure, End User Services About the Role We're seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment. You'll be part of the End User Services team responsible for the end-user computing estate—Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting. The ideal candidate is a doer and a communicator: meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details. What You'll Do Endpoint Engineering & Support

• Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
• Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.
• Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.
• Maintain documentation, runbooks, and KBs.
• Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors. Printing Environment
• Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.
• Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print?related incidents.
• Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements. Communication & Collaboration
• Create concise presentations, dashboards, and executive-ready summaries.
• Coordinate with business units for pilot groups, deployment windows, and change communications.
• Document procedural runbooks and contribute to standard operating procedures. What You'll Bring (Desired Skills and Qualifications)
• 3+ years in End User Computing / Workplace / Endpoint Engineering roles.
• Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
• Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).
• Proficient experience in Windows 10/11 and MacOS support.
• Outstanding written and verbal communication skills with experience presenting status to management and directors.
• Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.
• Adept at data extraction and manipulation to analyze and report across multiple sources.
• Strong proficiency with Excel and PowerPoint. Nice to Have (Preferred)
• Solid understanding of Active Directory, GPO, Azure AD.
• PowerShell for endpoint automation, reporting, and remediation.
• Autopilot, co-management (MECM + Intune), and Win

RE/MDT/OSD

experience.

• Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
• Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.
• Knowledge of print server administration, printer driver packaging, and secure print workflows.

Certifications:

Microsoft 365

Certified:

Endpoint Administrator Associate (MD?102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent. Work Environment

Hybrid/Onsite:

Onsite 3 days per week at one of the locations listed above.

• Occasional travel to regional sites may be required.
• Participation in deployments and planned maintenance windows/change events as needed.
• Work outside of non-standard business hours may be required when addressing compute/printing issues.

Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $40.00/hr.