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Desktop Engineering Manager
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Robert Half
Bayport, NY (In Person)
Full-Time
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Job Description
We are looking for an experienced Desktop Engineering Manager to lead end-user computing and field support operations for a manufacturing organization in Bayport, Minnesota. This position oversees the strategy, delivery, and ongoing performance of desktop technologies across multiple sites, ensuring reliable, secure, and efficient device services for employees. The role combines people leadership with technical direction, with a strong focus on Microsoft-based environments, device lifecycle planning, and cross-functional collaboration.
Responsibilities:
- Direct the desktop engineering and field operations teams in building, deploying, and supporting enterprise Windows device environments across multiple locations.
- Guide and develop team members through coaching, performance feedback, and skill-building initiatives that strengthen collaboration and technical capability.
- Define and manage the roadmap for end-user hardware and operating systems, including sourcing decisions, vendor engagement, contract oversight, and refresh planning.
- Lead device provisioning and endpoint management activities using Microsoft Intune and Microsoft Endpoint Configuration Manager to maintain consistent standards at scale.
- Evaluate desktop and laptop platforms to ensure strong performance, compatibility, and reliability within the broader enterprise technology ecosystem.
- Partner with infrastructure and cybersecurity teams to implement endpoint controls, compliance requirements, and secure operating practices.
- Oversee operational processes for field support, documentation, standard procedures, and asset tracking to improve service quality and accountability.
- Manage relationships with external suppliers and service partners, including negotiation, service performance monitoring, and issue resolution.
- Communicate with business and IT stakeholders to align desktop services, priorities, and support models with organizational needs.
- Provide after-hours leadership support when needed in a 24/7 operational environment, including occasional evening and weekend coverage.