Infrastructure Engineer

Description At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. The Network Engineer supports enterprise and store network technologies across Bath & Body Works' retail environment, owning day-to-day operations and driving incident resolution through root-cause analysis. This role supports network changes and store initiatives in partnership with vendors and multi-functional teams, and assists Senior Engineers and Tech Leads on projects while contributing to documentation and standards.

Responsibilities:

Operational Support & Incident Management Provide 2nd-level support for store and enterprise network incidents; troubleshoot, perform root-cause analysis, and drive issues to resolution. Monitor network health, triage alerts, tune thresholds, and use trends/logs/packet captures to improve detection and reduce repeat incidents. Own tickets and requests end-to-end (prioritization, stakeholder updates, and coordinated escalation to senior engineers/vendors) to meet SLAs. Participate in on-call rotation (2 weeks on 5 weeks off, 24x7 coverage). Project & Implementation Support Implement and support LAN/WAN/Wi ‑ Fi for new store openings, remodels, and upgrades, including change planning, validation, and post-cutover support. Support site readiness and provisioning activities (broadband/circuits, IP assignments, SIM activations) with vendors and general contractors. Maintain network documentation and monitoring (inventory/onboarding, standards, and operational procedures) using tools such as SolarWinds and ServiceNow. Request Management Fulfill network requests (monitoring setup, configuration changes, and standard implementations) and meet SLA targets. Vendor Coordination Manage vendor/carrier tickets and circuit installs, driving troubleshooting, escalation, and resolution while tracking performance. Continuous Improvement & Learning Participate in team/vendor meetings and drive continuous improvement through process refinement and automation. Mentor and support junior team members; share knowledge through documentation, walkthroughs, and peer reviews. Qualifications 3-5 years of related experience in network operations, implementation, or IT infrastructure support. Cisco CCNA certification preferred; equivalent vendor certifications or demonstrated proficiency considered. Solid understanding of WAN/LAN technologies, routing/switching fundamentals, and wireless networking; able to solve using logs, packet captures, and monitoring tools. Experience with network monitoring/ITSM and documentation tools (e.g., SolarWinds, ServiceNow, Visio, MS Office). Solid communication, organization, and problem-solving skills; able to work independently and within a team while managing competing priorities.

Education:

Bachelor's degree in Computer Science, Networking, or related field; or equivalent combination or relevant education and experience. Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter.

Benefits for eligible associates include:

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office. 401k with company match and Associate Stock Purchase with discount No-cost mental health and wellbeing support through our Employee Assistance Program (EAP) Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance. Tuition reimbursement and scholarship opportunities for post-secondary education programs 40% merchandise discount and gratis that encourages you to come back to your senses! Visit bbwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.

Please see links:

Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance . We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all vacancy/vacancies are filled.