IT Systems Engineer

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Full-time, Exempt Position Summary The Systems Engineer is responsible for delivering high-quality technical support and infrastructure services across all reactive and proactive service requests within the Infrastructure Managed Services division. This role requires a strong combination of technical expertise, customer service excellence, and operational discipline. Work will be performed both onsite at client locations and remotely from Entech's Service Desk. The Systems Engineer serves as a key technical resource, working independently and collaboratively to ensure timely resolution of incidents, minimizing client disruption, and maintain system stability and performance. Essential Roles & Responsibilities Incident Resolution & SLA Performance Proactive Monitoring & Risk Mitigation Infrastructure Health & Technical Execution Client Communication & Experience Ticket Discipline & Documentation Integrity Why Entech? Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients' technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology. With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals. Additional Responsibilities Troubleshoot and resolve escalated technical issues across servers, networks, endpoints, and cloud environments Respond to service requests and proactive monitoring alerts Support Windows servers, Microsoft 365, Azure, networking equipment, and security systems Perform system maintenance, upgrades, patching, and infrastructure improvements Document work performed and maintain accurate ticket notes Collaborate with internal teams and third-party vendors as needed Deliver a high level of customer service and communication Qualifications 3-5 years of experience in a technical support, systems administration, or MSP environment Strong troubleshooting experience with: Windows 10/11 Microsoft 365 Windows Server environments Networking and VPN connectivity Active Directory Azure and virtualization technologies Experience supporting both onsite and remote users High School Diploma or GED required Bachelor's degree in IT or related field preferred Benefits Free Medical Insurance Additional Employer Paid Medical Options Fully Vested 401(k) Match Flexible Time Off (an unlimited amount of paid time off days) Free $10,000 Life Insurance Policy Six Paid Holidays - PLUS Black Friday! Flexible Schedule Options Fun Employee Events - Yearly Culture Building Events Options available for dental, vision, short term disability, long term disability, and additional life insurance.

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