Sr. Engineer, ServiceNow Platform

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BENEFITS JOBS Sr. Engineer, ServiceNow Platform Keyword Location SEARCH Sr. Engineer, ServiceNow Platform Edgewater Park, NJ Position Overview Oversee the technical design, configuration, and daily operations of the ServiceNow platform, ensuring high performance, security, and scalability. This hybrid role involves managing platform upgrades, writing custom scripts (JavaScript), integrating external applications, and translating business requirements into technical workflows. This position combines senior-level development (coding custom applications and complex integrations) with high-level administrative oversight. Key duties include leading development, configuring workflows, scripting (JavaScript), managing integrations (REST/SOAP), overseeing system upgrades, ensuring CMDB data quality, and enforcing governance to drive automation and best practices.

A Day In The Life Major Technical Proficiencies Platform Fundamentals:

Expert-level knowledge of lists, forms, navigation, and core system properties.

Platform Governance:

Establish and enforce policies for development, access control (ACLs), and data management, ensuring that changes align with strategic business goals and reduce technical debt.

Scripting & Development:

Mastery of JavaScript, including ServiceNow-specific APIs like GlideRecord and GlideAjax. Proficiency in building Business Rules, Script Includes, and Client Scripts is essential.

Automation & Workflow:

Expertise in Flow Designer, Orchestration, and legacy Workflows to automate enterprise-wide processes.

Integrations:

Advanced ability to manage IntegrationHub, REST/SOAP APIs, Business Rules, ACLs and MID Server configurations for seamless connectivity with external systems like Azure and Sailpoint.

Architecture & Governance:

Defining current-state and target-state architecture while ensuring Common Service Data Model (CSDM) and ITIL v4 alignment for platform scalability. Communication & Reporting Gathering requirements directly from business users to design effective platform solutions. Regularly reporting project status, including risks and issues, to management and stakeholders. Working with internal teams, vendors, and external partners to ensure smooth environment maintenance and tool implementation. Process Governance & Continuous Improvement Maintain and evolve the ITSM process in alignment with ITIL best practices. Define and update SLAs, escalation paths, and communication templates. Align incident thresholds and criteria with IT leadership across all domains. Use the Continual Improvement Management module to document, manage, and deliver process efficiencies and automation (e.g., ITSM, HRSD, ITOM). Analytics & Reporting Designing and maintaining Performance Analytics frameworks to measure platform effectiveness, creating executive-level dashboards, and utilizing Platform Analytics for unified data visualization. Present insights during monthly operational reviews and quarterly service reports. Create Dashboards/Reports to track key metrics: incident volume, duration, MTTR, SLA adherence, and recurrence.

You'll Come With Scope and Impact:

Coordination and communication of all major incidents across Burlington's enterprise footprint. Managing platform hygiene, including upgrades, CMDB health, and security logs. Designing complex, high-code solutions (server-side and client-side scripts) when out-of-the-box features are insufficient. Establishing governance policies to ensure compliance with ITIL and security standards. Improve operational efficiency to reduce manual work through advanced Flow Designer automation and self-service portals.

Education and Qualifications:

Education Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years in Service Management, with at least 4 years focused ServiceNow Development and Administration.

Platform Administration:

Managing day-to-day operations including user roles, data management, and access controls (ACLs). Leads often conduct technical audits of mature environments to stabilize or transition them.

Advanced Development:

Building custom applications and features using JavaScript, Glide API, and Flow Designer. Expertise in creating Business Rules, Script Includes, and Client Scripts is essential for automation. Strong background in ServiceNow, enterprise monitoring tools. Deep understanding of ITIL processes, especially Incident, Problem, and Change Management. Certifications ITIL Foundation or higher certification. ServiceNow Administrator Certification (CSA) ServiceNow Developer Certification (CAD) ServiceNow Implementation Certifications (ITSM, CMDB&CSDM etc.) Come join our team. You're going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Min-Mid $95,000.00 - $125,000.00 Posting Number R103392 Location New Jersey-Edgewater Park Address 4287 Route 130 S Zip Code 08010 Pay Rate Salaried Career Site Category Corporate Position Category Information Technology Job Type Full-Time Remote Type Hybrid Evergreen No Apply Now Apply Now Not Ready to Apply? Connect With Us Current Search Criteria Sr. Engineer, ServiceNow Platform Edgewater Park, NJ Clear All Need Help? Gift Cards Gift Card Balance Customer Support Product Safety Current/Former Associates Our Policies Return Policy Pricing Policy Privacy & Cookies Policy Do Not Sell or Share My Personal Information California Transparency in Supply Chain Act Layaway Policy Terms Of Use Accessibility California / Virginia Consumer Privacy Statement Limit the Use of Sensitive Personal Information About Us Careers Grand Openings Love the Deals Media room Vendor Relations Real Estate Investor Relations 1 10% Off Disclosures For In-Store Accounts Valid one time only. Offer not valid on prior purchases, gift cards, or layaway. Employees excluded. Discount and/or the value of a promotional item applied on a pro-rated basis to all qualifying items purchased; any applicable refunds will be in pro-rated amount. For Online New Accounts Offer will be received via email within 2 days of approval. Must have valid email address and U.S. mailing address. Offer not valid on prior purchases, gift cards, or layaway. Employees excluded. Discount and/or the value of a promotional item applied on a pro-rated basis to all qualifying items purchased; any applicable refunds will be in pro-rated amount. Credit card offers are subject to credit approval. Burlington Credit Card Accounts are issued by Comenity Capital Bank. •Styles, selections, availability and prices may vary by store. Products shown are intended to be representative of a specific category and may or may not be available at your local Burlington store. Advertised prices are subject to state and local taxes and fees. "Up to" comparable value savings percentages are based on initial assortment offerings; supplies are limited and our inventory is always changing. Shop early in stores for the best values and selections. Comparable value is determined by our buyers, who estimate retail prices of the same or similar products sold at full price retailers. Visit Burlington.com to view our complete Pricing Policy. © 2026 All rights reserved. We use cookies to improve your experience on our site. To find out more, read our privacy policy . Accept Cookies Decline Cookies