Senior Systems Engineer

ANDERSON SCHOOL DISTRICT FIVE OFFICE OF HUMAN RESOURCES POSITION OVERVIEW

TITLE:

Senior Systems Engineer

STATUS/FLSA

Full-time / Exempt

PAY SCHEDULE/GROUP

District Level Admin (Group 5)

DIRECT REPORTS

Full-time:

( ); Part-time ( )

SUPERVISOR

Director of Information Technology and Security Services.

TERMS OF EMPLOYMENT

240 Days. Salary determined by schedule set by the Board.

EVALUATION

Evaluated annually by the Director of Information Technology and Security Services.

GENERAL DESCRIPTION

The purpose of this classification is to perform a wide variety of IT support duties ranging from simple desktop and peripheral support to addressing complex server and network issues. Responsible for supporting the Director of Technology with budgeting, planning, and implementing system development for the District, and working, mentoring, and training District and engineering staff.

EDUCATION

Completion of Bachelor's degree

EXPERIENCE

7 years. Experience may be submitted for education.

LICENSES

Required - Microsoft Certified Professional Certification

CERTIFICATIONS

Preferred - Project management certification; Cisco Certified Network associate; Professional certification; VMWare Certification.

ESSENTIAL DUTIES

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. Provide tier 3 engineering support and expertise for technology support cases escalated by technology support technicians. Oversee the installation, configuration, and maintenance of local area network (LAN) and wide area network (WAN) hardware which includes routers, switches, firewalls, web filters, load balancers, network access controllers, and other network appliances for the network. Develop and document technical processes and procedures for technicians and end users to use in support for new systems and new technological initiatives. Manage projects through delegation of workloads and projects for all system engineering staff, personnel, or vendors requiring access to centrally managed systems. Oversee standardization, maintenance, troubleshooting, and delegation of tasks related to all centrally managed systems. Provide expertise and training for all technology support staff including computer technicians, systems engineer team, and school facilitators. Maintain licensing and inventory of all centrally managed systems. Develop, implement, update, and delegate District security strategies and equipment, including backups, updates, and Disaster Recovery Plans. Remain knowledgeable of current industry trends and their potential effect on District technology services. Assist with budgets for centrally managed systems and equipment, purchases, and ongoing maintenance costs.

ADDITIONAL DUTIES

Provide 24/7 support and uptime for enterprise systems. Install, maintain, patch, and upgrade network instructional and operational enterprise software. Assist the Technology Director as needed or instructed. Coordinate technology staff in Director's absence.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of network equipment and infrastructure, including firewalls, WAN optimization, switches, routers, cabling, and processes; Knowledge of servers and centrally managed hardware and software, including Operating systems, databases, Email services, Virtualized Environments, storage arrays, backup systems, cloud software, and services; Ability to lead and mentor others; Ability to communicate effectively orally and in writing; Knowledge of District information security processes, systems, and best practices; Project management skills; Time management skills; Strong interpersonal and communication skills; Technical writing skills; Knowledge in basic accounting and budgeting procedures; Knowledge of District processes, operations, and policies; Knowledge of State and Federal regulations, protocols and procedures.

TOOLS AND EQUIPMENT USAGE

Use computers for data entry; or handle, use, or repair hand-held power equipment or light machinery; Use computers for word processing, spreadsheets, PowerPoint presentations or custom applications or operate or repair large shop equipment and machines; Use, develop, or repair electronics or complex software, hardware, or network systems; operate, install, test or inspect heavy or complex machinery; Supervise the activities of those operating or repairing complex machinery or technology systems; Interpret policy and establish methods and procedures for acquiring, installing, testing, operating or repairing machinery or technology systems; Establish policy for the acquisition, installation, testing, operation, and maintenance of machinery or technology systems; Establish long-range plans and programs for capital improvements or new technology systems.

PHYSICAL REQUIREMENTS ACTIVITIES

Standing under 1/3 of the time; Walking under 1/3 of the time; Sitting over 2/3 of the time; Gripping or feeling with hands over 2/3 of the time; Reaching with hands and arms under 1/3 of the time; Climbing or balancing 1/3 to 2/3 of the time; Stooping, kneeling, crouching, or crawling 1/3 to 2/3 of the time; Talking or hearing over 2/3 of the time; Tasting or smelling under 1/3 of the time.

LIFTING:

Up to 10lbs under 1/3 of the time; Up to 25lbs under 1/3 of the time; Up to 50lbs under 1/3 of the time; Up to 100lbs under 1/3 of the time; More than 100lbs under 1/3 of the time.

VISION REQUIREMENTS

No special vision requirements.