IS Technical Specialists x4

Hello, Please find the below requirement and let me know your thoughts

Position:

IS Technical Specialists x4

Location:

Multiple locations in USA(4x per week onsite in ANY Client location)

Duration:

12+

Months Rate:

$50/hr on W2 without benefits Role Overview The IS Technical Specialist is a senior technology role responsible for defining, managing, and governing technical requirements, architecture, and best practices for Genesys CX Cloud (CX3) contact center solutions. This role ensures stable, secure, and high-performing connectivity between offshore contact centers and U.S.-based infrastructure. The position requires expertise in Genesys CX3, networking, firewall configurations, and VDI deployments, along with experience managing offshore delivery models supported by strong onshore governance. Required Qualifications Bachelor s degree or equivalent experience. 7+ years of contact center technology experience. Extensive experience with Genesys CX Cloud (CX3). Experience with offshore deployments and onshore coordination. Strong knowledge of networking, firewall, and telephony concepts. Experience managing queues, routing, flows, and bots. Experience with VDI environments. Ability to create architecture diagrams and documentation. Strong communication skills. Key Responsibilities Define and enforce technical standards and architectural guidelines for contact center design and stability. Serve as a technical authority on contact center design and drive consistency across offshore and onshore environments. Manage technical and functional requirements, translating business needs into scalable technical solutions. Create and maintain architectural diagrams. Manage Genesys CX Cloud components including queues, skills, routing, flows, bots, and IVR/IVA solutions. Lead offshore deployments with onshore coordination and manage connectivity between offshore centers and U.S.-based systems. Work with networking and firewall teams to ensure secure connectivity and troubleshoot latency, routing, and firewall issues. Support VDI deployments for contact center agents, ensuring performance and stability of virtual environments. Partner with network, firewall, VDI teams, and business stakeholders to communicate technical solutions and advocate for best practices. Preferred Qualifications Experience in banking or financial services. Experience in regulated environments. Familiarity with Agile methodologies. Submission details Full Legal Name as per

SSN:

Email ID:

Contact Number:

Current location (City name, State, ZIP code) :

DOB:

(dd/mm) Are you willing to relocate? (Yes/NO) Best time to reach (Mon-Fri): LinkedIn ID(Must) : Initial entry of US (Visa status) and the current status Approval (year): Are you done with your current project? (Yes/No): (If YES please mention Last date of the Project): Last 4 digits of

SSN :

Highest Degree:

Name of the University, specialization, Location (Start Date (MM/ YYYY)- Ending Date(MM/YYYY)): Professional references in below format is mandatory for client submission:

Note:

GMAIL, YAHOO, OUTLOOK

mails are not Considered Reference 1 :

Client Name:

Reference Name:

Reference Job Title:

Reference Professional/ Official E-mail Address:

Reference Phone Number:

Reference 2 :

Client Name:

Reference Name:

Reference Job Title:

Reference Professional/ Official E-mail Address :

Reference Phone Number:

Thanks & Regards, Vasu Intellisoft Technologies Inc., 11494 Luna Road, Ste 280 Farmers Branch, TX -75234 (O) ext 131