Job Description
ServiceNow Platform Architect United States. Arlington, Virginia, United States ServiceNow Platform Architect 202602057 Arlington, Virginia, United States United States Full time Add to favourites View favourites Description The Role The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals. Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program. The Responsibilities Define and maintain platform vision and strategy aligned to enterprise IT and business objectives. Provide architectural guidance to ensure designs align with platform standards and leading practices. Shape governance frameworks covering instance strategy, integrations, and data models. Facilitate platform governance forums to drive consistent decisions across partners and teams. Evaluate and adopt new ServiceNow capabilities to enhance platform value Lead PoCs and innovation initiatives to optimize workflows and solutions. Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization Anticipate and mitigate platform risks (scalability, performance, technical debt). Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams. Provide structured feedback to ServiceNow product and engineering teams. Travel of up to 15% annually may be expected. Qualifications The Requirements Bachelor or Master's degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in enterprise architecture, solution strategy, and program leadership. Strong experience and subject matter expertise with several modules like ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM and custom application development using App Engine Experience in GenAI / automation / Agentic AI (Now Assist, Virtual Agent, Moveworks preferred). Proven experience engaging at Executive level to influence platform direction and business outcomes. Track record of defining multi-workflow, enterprise-scale architectures and governance models. Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision. Expertise in platform strategy, integration patterns, and complex delivery governance. ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable. This role can be based anywhere in the US. This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
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Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $150,000- $170,000 USD per year. This role is also eligible for an annual short-term incentive bonus. Company Benefits (US locations) WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits:
Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits:
Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( Washington State only ) Retirement Benefits:
Contributory Pension Plan and Savings Plan (401k). We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets Apply Now First Name (required) a78802c9 Last Name (required) 3ac19f19 Email (required) a08607f2 WTW will use your skills and experience information to match against WTW jobs and will contact you to discuss your experience, interests and potential matches to WTW vacancies. Do you consent for WTW to process your information for this purpose? (required) c6b7c701 Apply Please wait... Done Not You? I confirm that I have read the Data Protection Policy and understand how my personal data will be used and stored. I grant permission to WTW to use the personal data that I submit for the purposes described. Thank you Other People Viewed HR Generalist, Vietnam & Thailand District 1, Ho Chi Minh City, Vietnam HCM3 Ho Chi Minh - Saigon Trade Centre 37 Ton Duc Thang St 708 Director Comercial H&B Cali, Valle del Cauca, Colombia CO COLD SDC1 100089
Health & Benefits Analyst Montreal, Quebec, Canada CA 1007 MON2 000148
Technical Delivery Manager United States. Atlanta, Georgia, United States US 1501 BUF1 188081
Share Share Apply Now First Name (required) 3a59600d Last Name (required) 6bc9ffa4 Email (required) 0393d2c6 WTW will use your skills and experience information to match against WTW jobs and will contact you to discuss your experience, interests and potential matches to WTW vacancies. Do you consent for WTW to process your information for this purpose? (required) 5703eb19 Apply Please wait... Done Not You? I confirm that I have read the Data Protection Policy and understand how my personal data will be used and stored. I grant permission to WTW to use the personal data that I submit for the purposes described. Thank you Unsolicited Contact Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com . Our Offices Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
