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Quadient SME (Customer Communications Management) - Manassas, Virginia, Wilmington, Delaware, Des Moines, Iowa , Chicago, IL, Minneapolis, MN, Kansas City, MO

Job

Lorven Technologies, Inc.

Manassas, VA (In Person)

Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 7/19/2026

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Job Description

Our client seeks an Quadient SME (Customer Communications Management) f or a Long Term project in Manassas, Virginia, Wilmington, Delaware, Des Moines, Iowa , Chicago, IL, Minneapolis, MN, Kansas City, MO . Below is the detailed requirement

Job Title:

Quadient SME (Customer Communications Management) Work location : Manassas, Virginia, Wilmington, Delaware, Des Moines, Iowa ,

Chicago, IL, Minneapolis, MN, Kansas City, MO Duration:

Contract (12 Months)

Job Description:

Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience Strong hands-on experience with Quadient Inspire (Designer, Scaler, Interactive) Proven experience in Customer Communications Management (CCM) platforms Experience designing and implementing enterprise-scale document generation solutions Strong understanding of template-driven and data-driven document generation Experience working in integrated environments (policy admin, billing, etc.) Demonstrated ability to define standards and enforce best practices across teams Experience working with offshore or distributed teams Key Responsibilities Platform Leadership and Strategy Serve as the primary SME for the Quadient Inspire platform Provide technical leadership across internal teams and offshore resources Drive platform direction to ensure scalability, stability, and consistency Solution Design and Architecture Lead design of document generation solutions across Quadient Designer Translate business requirements into scalable technical solutions Establish reusable patterns and guide migration from legacy platforms Standards, Governance, and Best Practices Define and enforce development standards and SDLC practices Establish best practices across templates, workflows, and integrations Ensure alignment with enterprise architecture and prevent long-term technical debt Team Enablement and Oversight Guide and mentor Quadient developers across teams Provide direction to offshore/BPO resources to ensure quality and consistency Act as a technical escalation point for complex issues Platform Support and Continuous Improvement Support production issues and lead root cause analysis when needed Identify opportunities to improve performance and reliability Drive continuous improvement of templates, workflows, and platform capabilities