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Cyber Manager - ServiceNow
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Deloitte
Gilbert, AZ (In Person)
Full-Time
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Job Description
Cyber Manager - ServiceNow Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Recruiting for this role ends on 12/31/2026. As a Manager - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for: + Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management + Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners + Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics + Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies + Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness + Ability to work independently and collaborate as part of a team + Effective written and verbal communication skills + Meticulous attention to detail and quality of work product + Ability to build and sustain professional relationships + Ability to lead projects or workstreams + Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment + Strong interpersonal skills and professional demeanor + Ability to meet deadlines + Ability to mentor and provide clear guidance to others Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. It includes design of the cyber organization, governance, and risk assessments. Required + Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration + 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role + 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management + 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management ( ITOM ), IT Asset Management ( ITAM ), Integrated Risk Management ( IRM ), Security Operations (SecOps) or Third-Party Risk Management ( TPRM ). + 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs + 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations + Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve. + Limited immigration sponsorship may be available.