Sr. Manager, Identity Services

Job Description A large entertainment and ticketing company's Identity Services team is responsible for all things Identity and Access Management (IAM) within the company, with a core focus on enabling secure and appropriate administrative access to production and production-adjacent services. The team's scope spans Active Directory, Okta, Adaxes, bastion and jumpbox implementations, multi-factor authentication, hardware security keys, and a range of other access solutions. This team plays a critical role in protecting privileged access pathways and ensuring production access follows least privilege principles across a high-volume, 24x7 global environment. As Sr. Manager of the Identity Services team, you will own the delivery, operations, and people development for one of TechOps' most security-critical functions. You will lead a team of 4

• 6 skilled IAM engineers, driving execution of the identity and access management roadmap while maintaining the operational excellence our production environments demand. Your leadership will directly shape team culture, technical direction, and the security posture of Ticketmaster's identity infrastructure. 40%
• People Leadership Manage, coach, and develop senior engineers Lead standups, team direction, performance conversations Level-set and align team skillsets/focus areas 60%
• Strategy / Execution Own IAM roadmap + long-term planning Work closely with Architecture Drive identity initiatives that are currently being defined Partner across engineering/security org for delivery We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 4+ years of hands-on experience in identity and access management, with deep expertise across technologies such as Microsoft Active Directory (including Group Policy, ADFS, LDAP, and AD-integrated DNS), Okta, and related IAM platforms
• 3+ years of experience in a people management or team lead role with direct responsibility for engineer development, performance management, and team delivery
• Strong understanding of Zero Trust architecture principles, privileged access management (PAM), and least privilege access patterns
• Practical experience with MFA solutions, hardware security key management (YubiKey), and authentication protocols such as OAuth, OIDC, and SAML
• Public cloud experience, specifically with AWS
• Public cloud experience, specifically with AWS