CCTV Operator (Night Shift)

Job Summary As an Edison Security Operations Center (ESOC) Analyst, you will play a critical role in supporting Edison and Inter-Con. ESOC is a 24-hour operations center tasked with monitoring security systems throughout the SCE territory (50,000 square mile service area within Central, Coastal and Southern California). ESOC manages a high volume of calls from employees, security personnel, and the general public across a large service territory monitoring over 4,000 cameras. In this role, you will serve and partner with key business units throughout SCE. You will be responsible for assessing threats, monitoring alarms and access control systems, and responding to security and emergency-related incidents. Analysts are expected to operate effectively in a fast-paced environment, prioritize multiple tasks simultaneously, and communicate clearly and professionally via phone, email and radio. You will also be responsible for accurate report writing, incident documentation, intelligence gathering, and escalation of critical issues, providing timely and reliable information to supervisors, upper management, and SCE . This position is ideal for individuals interested in security operations, incident or emergency response, and those who demonstrate strong critical-thinking, situational awareness, and communication skills. Primary Responsibilities Perform site access control functions to prevent the loss of equipment, materials, and company assets. Interface with local law enforcement and emergency responders as necessary to support loss prevention and incident resolution. Make timely notifications to off-site emergency responders and site management in the event of fire, medical emergencies, or other incidents not covered by established site Emergency Plans. Protect employees, customers, and visitors from workplace violence, identity theft, and other criminal or disruptive activities. Conduct Alarm Station duties, ensuring effective response to both emergency and non-emergency situations. Monitor, acknowledge, and respond to alarm events, ensuring proper escalation and timely resolution. Ensure accurate and timely completion of reports, logs, and required documentation. Utilize various security systems, software applications, and communication equipment in support of daily operations. Monitor security applications, triage alerts, and escalate incidents in accordance with established procedures. Investigate and resolve security incidents to contain and mitigate threats as safely and efficiently as possible. Perform report writing related to alarms, incidents, investigations, and operational activities. Qualifications Preferred candidate has either an honorable military discharge, an AA degree, or 2-3 year of experience in a center/security dispatch environment. Understanding of security operations & FEMA ICS/Watch officer training a plus. Experience working in a command and control center environment Demonstrated interest in Security and law enforcement work preferred Strong interpersonal, organizational and time management skills. Comfortable in an ever changing, fast paced, sometimes stressful environment. Experienced with MS Office Suite. Excel, Access, SharePoint, etc.) Must possess strong written and verbal communication skills. Customer Service orientation. Must be flexible - Weekend availability A dependable Team player with maturity, that participates in problem solving with enthusiasm and a positive attitude. Can independently develop reports Basic computer literacy and at least 40 WPM typing speed

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Willingness to travel: 25% (Required)

Work Location:

In person