Manager of Safety & Security, Technical Support

Manager of Safety & Security, Technical Support Volusia County School District - 4.1 DeLand, FL Job Details Full-time $79,819 - $91,752 a year 2 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Life insurance Retirement plan Qualifications Physical security incident response Authentication Managing technical support teams Technical engineering Systems integration Staff supervision Team member evaluation Contractor management Computer Science Security team coordination Coaching IT system monitoring Alarm & access control systems Software implementation Hardware maintenance Firmware Configuration management Performance feedback (performance evaluation method) Training material drafting Incident Escalation Enterprise software support Technical support Software administration User training (technical support) Company vehicle operation Information & network security team management Team development Driver's License Policy & process development Bachelor's degree Full Job Description Interested Applicants must apply online through the Volusia County Schools Human Resources Job Vacancies website to complete the application process as follows: Careers| Volusia County Schools (vcsedu.org) https://volusia.focusschoolsoftware.com/focus/jobs/#!Jobs Click on CAREERS, Application and Vacancy List Portal, under Job Classification, select 02-Administrative/Non-Instructional to review the job posting and apply. For assistance with the application process, please call 386-734-7190 extension 20177 or email .

POSITION GOAL

Lead the planning, coordination, standards, and daily operations for district safety and security software and systems technical support to ensure systems are reliable, secure, and capable

PERFORMANCE RESPONSIBILITIES 1.

• Plan, schedule, assign, and supervise safety and security systems technical support and incident response, including after-hours/on-call coordination as required. 2.
• Lead the district's software and systems technical support efforts for safety and security technology including security cameras and video management software; door access control systems; fire and intrusion alarm systems; school visitor identification and emergency student reunification systems; intercom systems; network connected environmental sensors for vape detection with camera integration; student monitoring systems; law enforcement camera integration systems; walkthrough weapons detection systems; site protection drones; and technology hardware and systems for the Security Operations Center.

3.

• Evaluate and architect existing safety and security solutions to ensure effectiveness, scalability, and alignment with organizational risk management and compliance requirements. 4.
• Assure compliance and assist with development of team standards, technical baselines, and service delivery procedures for supported systems. 5.
• Assure compliance with applicable security protocols and access governance for safety and security systems, including role-based permissions and audit-ready records. 6.
• Supervise and mentor technicians; establish individual goals, conduct performance reviews, and provide coaching and professional development. 7.
• Serve as the leadership escalation point for complex troubleshooting involving integrations and multi-site issues; coordinate cross-team response and communications. 8.
• Coordinate all required maintenance activities, including preventative maintenance schedules, device health monitoring, patching/upgrades as authorized, and operational readiness testing. 9.
• Coordinate and oversee vendor and contractor work; validate scope, testing, and acceptance to ensure systems are returned to full operational status. 10.
• Use change management procedures, operating controls, and reports to assure configurations are documented and impacts to other systems are considered. 11.
• Provide research and data analysis to assist decision making, including preparing and presenting statistical reports and KPIs for system reliability and support performance. 12.
• Assist with property and inventory control for the department, including parts/supplies planning and verification of receipts/services. 13.
• Oversee the development of technical assistance guides, job aids, and training materials for staff and school-based users; ensure consistent customer service and communication. 14.
• In coordination with the Safety & Security and the Facilities Maintenance Departments, provide engineering support to schools and district departments in the planning and implementation of projects involving safety and security technology systems. 15.
• Support and oversee safe operational practices, including training and monitoring of personnel and vendor activities on district property. 16.
• Participate as a member of the leadership team for Information Technology Services and collaborate with Infrastructure, Cybersecurity, Safety & Security, and Operations teams. 17.Serve as the ITS Liaison to the Safety & Security Department and Volusia Sheriff's Office on technical matters. 18.
• Keep current with hardware and software technology through education courses and self-study and maintain updated knowledge of district goals, vision, ethics, policies, and regulatory requirements. 19.
• May require being on-call, working weekends/holidays, overtime hours or during emergency closures. 20.Perform other related duties as assigned by the ITS Director of Infrastructure or CTO.
• Denotes essential job function/ADA

REQUIRED QUALIFICATIONS

Bachelor's degree in a technical field (information systems, computer science, engineering, electronics, or related field) or an equivalent combination of education and experience plus specialized training or certifications. Five (5) years experience supporting and administering network-connected software and systems, including integrated safety and security technologies and/or comparable enterprise platforms. Three (3) years experience supervising and developing technical personnel, including coaching, training, and performance evaluation. Demonstrated experience coordinating vendors, maintenance agreements, and service escalations; experience with formal institutional purchasing and acquisition processes including bidding, RFP, and RFQ inputs preferred. Experience working in a large, complex organization preferred (government, education, or similar) with distributed sites and 24/7 operational needs. Must be able to attend and complete various training sessions to maintain knowledge of current technology and systems. Possess a valid Florida Driver's License; if a holder of any other valid US state-issued Driver's License, agree to acquire a Florida Driver's License within thirty (30) days of employment, except in a case where accommodation is required. Must be able to operate school board vehicles, when assigned, in accordance with operational procedures and School Board Policy 505.

REQUIRED SKILLS

Ability to lead and participate in the work simultaneously as a hands-on manager, engineer, and escalation contact. Strong supervisory and leadership skills; ability to accomplish tasks through others and assist them in maximizing their performance. Strong organizational and planning skills; ability to organize an unpredictable workload, establish priorities, and produce an acceptable work product. Demonstrated ability to perceive and analyze issues and provide logical and workable solutions; ability to analyze complex problems and develop practical solutions. Engineering-level understanding of network-connected systems, including dependencies across networking, authentication, power, firmware/software, integrations, and monitoring. Ability to establish and maintain productive and harmonious working relationships with associates, school administration, district leadership, vendors, and public safety partners. Ability to implement and use change management procedures, operating controls, and reports to assure system configurations are properly documented and that effects on other systems are considered. Ability to develop, implement, maintain, and use operating and training procedures/documentation and oversee the development of technical assistance guides. Ability to present complex material utilizing highly developed written, verbal, and presentation skills to varied audiences. Ability to work flexible schedules and provide on-call leadership during critical incidents and emergency closures.

REPORTS TO ITS

Director of Infrastructure

SUPERVISES

Safety & Security Systems Technicians, Senior Technicians, Master Technicians, and contractors as assigned

Pay:

$79,819.00 - $91,752.00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person