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Job Description
National Account Program Manager•Commercial Security Azaaki LLC Brownsville, TX Job Details Contract $48•$52 an hour 1 day ago Qualifications Access control systems Managing customer accounts Customer communication Operational analysis Burglar alarm systems Customer relationship building Accounts receivable management Alarm systems Sales Coaching Certified in Sterile Processing Management (CSPM) Alarm & access control systems CCTV Presentations for conferences or internal meetings Managing clients in a customer support role Team development Professional development support Bachelor's degree Fire alarm Access control panels Customer relationship management Client management Mentoring Security systems Relationship management Leading team collaboration initiatives Managing projects Productivity software Access control management PfMP Full Job Description #
AZAAKI-NONIT
Title:
National Account Program Manager with (
Commercial Security & Electronic Systems Industry Location:
Starbase, Brownsville, TX 78521 (Hybrid Role)
Schedule:
Monday•Friday | 8:00 AM•5:00 PM (1 Hour Lunch)
Travel:
Up to 30% travel to client sites as needed
Pay Rate:
$48•52/hour on W2
Duration:
3-6
Months Contract-to-Hire Start Date:
June 15, 2026 We are seeking a skilled National Account Program Manager with ( Commercial Security & Electronic Systems Industry) to join our client's team, one of the US's largest Security companies.
National Accounts Operations Relationship Manager Commercial Security & Electronic Systems Industry Work Model:
Hybrid (Approximately 30% Travel Required) Position Summary We are seeking an experienced and highly motivated National Accounts Operations Relationship Manager to lead all operational account management activities for a portfolio of high-value National Account customers within the commercial electronic security industry. This role serves as the primary operational point of contact for assigned customers post-sales and is responsible for building strong customer relationships while ensuring the successful delivery of installation projects, service operations, monitoring support, billing coordination, and account performance management. The ideal candidate will collaborate closely with internal departments, field operations, subcontractors, general contractors, and customer stakeholders to ensure projects are delivered on time, within scope, and aligned with customer expectations and service level agreements (SLAs). This role may support one major account or multiple customer accounts with portfolio values ranging from $5M•12M annually. The position requires strong leadership, customer relationship management, project management, operational oversight, and technical expertise within the commercial security and alarm systems industry. Key Responsibilities Customer Relationship & Account Management Serve as the primary Operations Relationship Manager and operational escalation point for assigned National Account customers. Develop and maintain strong customer relationships through regular communication, strategic meetings, operational reviews, and performance reporting. Manage customer expectations and ensure high levels of customer satisfaction across all operational touchpoints. Prepare professional correspondence and executive-level presentations regarding account performance, operational updates, and issue resolution. Attend customer meetings, quarterly business reviews, and operational planning sessions representing all aspects of operational delivery. Project & Operations Management Oversee all installation projects and service ticket portfolios for assigned customer accounts. Coordinate closely with field operations, engineering teams, subcontractors, and project managers to ensure successful project execution. Monitor project timelines, deliverables, budgets, staffing, resource allocation, and quality standards. Develop and maintain project documentation including project plans, Statements of Work (SOWs), execution playbooks, scope documents, schedules, and operational charters. Ensure operational performance aligns with customer SLAs, contractual obligations, and organizational quality standards. Identify operational risks, analyze trends, and implement process improvement initiatives to enhance service delivery and operational efficiency. Service Delivery & Performance Management Collaborate with Service and Field Delivery teams to ensure service ticket performance meets established standards and SLA metrics. Review and analyze operational data, monitoring statistics, service performance, installation metrics, and customer scorecards. Provide accurate forecasting, operational reporting, and performance updates to leadership and customers. Support monitoring, billing, accounts receivable (A/R), and customer issue resolution activities as needed. Leadership & Cross-Functional Collaboration Act as an advisor to project managers, supervisors, and operational teams regarding project execution, delivery standards, and customer expectations. Lead and coordinate internal and external resources assigned to customer programs and operational initiatives. Partner with Engineering, Finance, Technical Solutions, Legal, Billing/AR, Service, and other support departments to optimize operational effectiveness. Provide coaching, mentoring, and leadership support to team members while promoting a collaborative and customer-focused culture. Ensure Quality Assurance (QA) and Quality Control (QC) processes are consistently implemented and maintained. Required Qualifications Knowledge, Skills & Abilities Demonstrated experience managing customer accounts, operational relationships, and service delivery programs. Strong presentation, communication, and interpersonal skills with the ability to engage executives, customers, vendors, and internal stakeholders. Advanced knowledge of the commercial electronic security and alarm systems industry. Strong understanding of sales, installation, monitoring, service operations, billing systems, and customer account management. Technical expertise in commercial security systems including CCTV, access control, intrusion detection, and monitoring technologies. Strong organizational, analytical, and matrix management skills. Proven leadership experience including coaching, mentoring, and staff development. Proficiency with Microsoft Office Suite and Microsoft Project. Ability to manage multiple priorities in a fast-paced operational environment. Ability to travel approximately 30% as required. Minimum Qualifications Bachelor's Degree preferred or equivalent combination of education and industry experience. 5+ years of experience within the commercial alarm or electronic security industry. 5+ years of project management experience supporting complex operational programs. 2+ years of customer relationship management experience supporting National Accounts or enterprise-level customers. Advanced knowledge of electronic security systems and operational delivery processes. Construction industry experience preferred. CSPM or PMP certification preferred. Preferred Experience National Accounts Management Commercial Security Systems Installation & Service Operations Project & Program Management Vendor & Contractor Management SLA Performance Management Operational Reporting & Metrics Customer Escalation Resolution Budget & Resource Planning Quality Assurance / Quality Control Risk Management & Process Improvement Team Leadership & Cross-Functional Collaboration #
