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Tier 3 support/tester

Job

Agile Resources

Remote

$60,320 Salary, Full-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/16/2026

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Job Description

Tier 3

Support Specialist & Tester Location:

Mostly Remote in

Nashville Type:

12-month Contract with Potential to

Extend or Convert Compensation:

$29/hr W2 Are you a Tier 3 troubleshooting expert who thrives on solving the "unsolvable"? We are seeking a Technical Support Specialist & Tester to join a major national healthcare enterprise. This is a critical role focused on maintaining the stability, security, and performance of a massive, distributed endpoint environment. If you enjoy deep-dive hardware testing, complex problem management, and mentoring others, this is the perfect stage for your technical expertise. Here's what you'll be doing: Dedicate half of your time to rigorous hardware and software validation, ensuring all configurations meet enterprise performance and security standards. Act as the final escalation point for the most challenging technical hurdles, utilizing deep research and cross-departmental collaboration to build lasting solutions. Maintain system images and develop automated scripts to streamline repetitive procedures and enhance software deployment efficiency. Serve as the go-to expert for mobile and endpoint device strategy, providing technical guidance to various internal stakeholders. Author comprehensive technical documentation, job aids, and training materials to empower your peers and improve global support workflows. Here's what our ideal candidate has: Proven mastery of Windows desktop and server environments (modern versions), including sophisticated management of Group Policies and Active Directory. Significant experience in a formal testing environment, with the ability to analyze how hardware and software changes impact a large-scale infrastructure. Proficiency in scripting languages like PowerShell or VBScript to automate tasks and maintain existing system code. 2-4 years of experience supporting a vast, remote user base within a complex network architecture (TCP/IP, web technologies, and cloud integrations). A background in mentoring teammates and a natural ability to translate complex technical concepts into clear, actionable documentation. Keywords Systems Administrator, Tier 3 Support, Endpoint Management, MDT, Active Directory, Group Policy (GPO), PowerShell Scripting, Hardware Validation, Software QA, Problem Management, Microsoft Certified, Desktop Engineering, Mobile Device Management, Enterprise Support.

Benefits:

Medical, Dental, Vision #LI-LS1