Level 2 Network / Firewall Engineer (Fortinet - MSP Environment)

Level 2 Network / Firewall Engineer (Fortinet - MSP Environment) at Excelon Solutions Level 2 Network / Firewall Engineer (Fortinet - MSP Environment) at Excelon Solutions in Plano, Texas Posted in 1 day ago.

Type:

full-time

Job Description:

Job Summary The Level 2 Network / Firewall Engineer provides operational support for customer firewall and network security environments within a Managed Services Provider (MSP) model. This role focuses on incident resolution, service requests, and change implementation for Fortinet FortiGate platforms, acting as an escalation point for Level 1 engineers while adhering to defined SLAs, runbooks, and standard operating procedures. Key Responsibilities Provide Level 2 support for customer Fortinet FortiGate firewalls across multiple client environments Resolve incidents and service requests escalated from Level 1 within SLA targets Implement approved firewall changes including rules, NAT, VIPs, and VPN access Perform guided troubleshooting using documented procedures Monitor firewall health and alerts using MSP monitoring tools Review firewall logs to support incident resolution Execute firmware upgrades following approved change plans Document all work performed in ticketing systems Escalate complex or unresolved issues to Level 3 teams with clear findings