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Agile 1 - Operations Data Analyst
Job
Insight Global
Oakland, CA (In Person)
Full-Time
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Job Description
Job Description Provide support for high-volume Gas AMI head-end system operations Analyze and resolve complex data quality issues, system defects, and integration failures Monitor and troubleshoot system performance and failures Investigate and resolve complex application job failures, including missed runs, long-running processes, data delays, and upstream/downstream impacts Partner with vendor and infrastructure support teams to drive continuous improvement initiatives Oversee and support integrations between the Gas AMI head-end system and the Meter Data Management System (MDMS) Execute comprehensive testing cycles (functional, performance, and operational readiness testing) for system changes, defect fixes, and new functionality Develop and contribute to test strategies in collaboration with the testing team Participate in projects such as hardware lifecycle upgrades, software upgrades, and backhaul network enhancements Develop and maintain system documentation, runbooks, and operational standards Participate in incident management, including ticket creation, root cause analysis, and coordination with infrastructure partners/vendors for resolution Provide 24/7 on-call operational support Perform vulnerability management, including OS patch certification and managing vulnerability remediation tickets to meet SLAs We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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