Cisco Data Analyst Level 1

• Overview
• Job•

Title:

• Cisco Data Analyst Level 1

• Location:

• Remote / USA

• Type:

• Independent Contract (Contractor / Non-Employee)
• Start

• Date:

• ASAP

• Pay Rate:

• $30.00-$32.77 per hour

• Primary Focus:

• Responsible for analyzing and providing data results globally for the eligibility for a client's partner programs.
• All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.
• Responsibilities
• Duties
• + Analysis of data regarding partner metrics + Biannual analysis of data to identify eligibility of partners within the program + Monitor and respond to inquiries submitted via internal email + Monitor and respond to cases in helpdesk queue + Data analysis from various sources for automation and development of reports and dashboards + Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues + Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans + Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture •Problem Solving•+ Responsible for working collaboratively with diverse teams and stakeholders to identify challenges, gather input, and develop effective solutions.

+ Facilitate communication across groups, evaluates options, and helps implement strategies that meet organizational goals. + Provides assistance and information in a prompt manner. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understand and responds to others' using active listening skills and tactful communication. + Ability to resolve issues following the parameters and guidelines of the client.

• Accountability
• + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.

+ Ensures customer satisfaction through follow up and special efforts. + Assist new employees with training through shadowing opportunities and explanation of work process as requested.

• Qualifications
• Education / Experience
• + Bachelor's degree or relevant experience.

+ Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers + Project management, data analysis and reporting with related toolset expertise: + Excel (3-5 years' experience) + SharePoint + Databases + Get & Transform (Power Query) + Visual Studio + Microsoft SQL Server (1-2 years' experience) + SSIS (1-2 years' experience) + Ability to manage influence through persuasion, negotiation, and consensus building + Excellent communication and presentation skills, experience working with cross-functional teams + Must be able to operate in a fast paced, high stress environment and handle ambiguity + Demonstrated desire for continuous learning and improvement.

• Technical Knowledge
• + Minimum of 3+ years' experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office
• Human Relationship Skills
• + Speaks with clarity, articulation, and is aware of own non-verbal communication.

+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. + Demonstrate ability to learn quickly and thrive in high-energy team environment. + Strong written and spoken communication skills. + Must be able to work independently, as well as with a team. + Ability to function in a diverse work environment. + Experience in a customer service role.

• Additional Abilities
• + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Relationships
• Reports to:
• Delivery Manager
• Works with:
• + Serves client customers + Cayuse
• Working Conditions
• + Normal physical conditions + General office environment + Must be able to sit for long periods of time looking at computer screen + May be asked to work a flexible schedule which may include holidays + May be asked to travel for business or professional development purposes + May be asked to work hours outside of normal business hours
• Pay Range
• USD $30.00 - USD $32.77 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/3661/cisco-data-analyst-level-1/job?mode=apply≈ply=yes∈\_iframe=1&hashed=-1834356743)
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• Join ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities!
• Location
• _US-_
• ID•_2026-3661_ •Category•_Information Technology_ •Position Type•_Independent Contractor_ •Remote•_Yes_ •Clearance Required•_None_