Operational Resilience Data Analyst

• Operational Resilience Data Analyst

WHAT IS THE OPPORTUNITY?

The role of the Project Manager is to plan, execute, and finalize Bank projects according to timelines, milestone events and within budget. This includes acquiring resources, capacity planning and coordinating and motivating all project team members, contractors and or consultants to flawlessly complete project deliverables. Project Managers help define project objectives, scope and requirements; and ensure high levels of development and project execution throughout its life cycle. City National Bank Project Managers must adhere to the CNB Project Management Lifecycle Methodology.

• What you will do:
• Lead centralized function for the development and implementation of a bank-wide Business Continuity (BC)/Operational Resilience program reporting cadence and continual improvement cycle.

The capability to coordinate and collaborate all metrics that encompass Operational Resilience (Business Continuity Management, Crisis Management, Disaster Recovery, Third Party, Cyber, and Information Technology). In addition, to reporting at the function level, line of business or regulatory requirement. Ultimately build a dashboard reflecting end-to-end Critical Business Services measurements.

• Assembles project team, assigns individual responsibilities, identifies appropriate resources needed, and develops schedule to ensure timely completion of project and meeting deadlines of project.
• Participates in meeting activities to identify project goals and gain consensus on project steps, schedule and implementation procedures; fosters cooperation and involvement of support team.
• Interviews colleagues/client to identify and analyze needs; develops project plan and provides input to recommendations for request/problem resolution.
• Identifies internal and/or external resources to ensure successful project completion.
• Monitors development activities relating to meeting project objectives, budget, quality standards and schedule.
• Manages several projects of varying size concurrently and consults with all levels of management which may require coordinating activities across multiple departments and/or divisions.
• Prepares project status reports; makes alterations in project plan as needed.
• Fosters and maintains good relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice throughout project duration.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Completes all required training.
• Must-Have
• H.S. Diploma
• Minimum 3-5 years experience in a project management role
• Minimum 3-5 years work experience in a bank or financial services
• Minimum 3-5 years managing an extensive project(s) and/or team(s).
• Skills and Knowledge
• Bachelor's degree preferred
• Extensive industry/business knowledge.
• Excellent project planning and managerial skills are required to plan, assign and monitor all assigned projects.
• Must be extremely knowledgeable in all aspects of project methodology, management tools and techniques across all project activities.
• Solid understanding and planning skills in all aspects of a system/business project lifecycle, i.e. enhancements, user requirements, application configuration
• Ability to identify excessive cycle time and/or costs and develop alternative courses of action associated with the project's life-cycle
• Demonstrated tract record of delivering positive results in project work, including high quality implementations, cost savings, revenue enhancements and within time and budgetary constraints
• Ability to manage resources directly and through cross functional teams
• Full conversant on issues and current trends as they relate to the banking industry's product and services
• Ability to set and develop strategic goals and techniques for a project and effectively communicate this to all project team members
• Manages complex enterprise-wide programs with multi department impacts.
• Create Monthly Dashboards. Enhance the Issue Management Dashboard to include aggregate reporting of Operational Resilience Issues.
• Retrieves and consolidates quantitative data from multiple sources.
• Promote and implement the automation of repetitive tasks.
• Design, develop, and implement new and enhanced analytical/forecasting/reporting methods.
• Analyze reconciliation and report output to identify any anomalies and partner with cross-functional team on issues and solutions.
• Assist in coordination and compilation of data required for recurring and ad hoc regulatory reporting.
• Use Data mining expertise leveraging Microsoft Access, Tableau and SQL, VLOOKUPs and Pivot Tables to automate reports.
• Expertise in creating scripts (e.g., Python, SQL) to extract and manipulate data, concatenate files, and automate workflows.
• Proficiency with data visualization tools (e.g., Tableau
• )• for creating interactive dashboards is preferred.

• Hands-on experience with report preparation and analytics, dashboard development, document management, and in compliance tools for data validation and reporting.
• Demonstrated ability to merge datasets from multiple sources, ensuring data accuracy and consistency across files. Experience with ETL (Extract, Transform, Load) processes is highly valued.
• Demonstrated strong interpersonal skills to effectively interface with management and cross-functional teams at all levels, translating technical insights into actionable business recommendations.
• Proven ability to design, develop, and maintain dynamic dashboards (e.g., Tableau) to deliver visuals and reporting that support data-driven decision-making.
• Preferred knowledge of applications and tools including, but not limited to: Alteryx, Tableau, SharePoint, Office 365, and Assurance.

• WHAT'S IN IT FOR YOU?

• Compensation
• Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
• Benefits and Perks
• At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.

cnb.com/benefits).

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html).

• INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

• City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Represents basic qualifications for the position.

To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.