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Data Scientist Contact Center & IVR Analytics

Job

Tech3pillars Technologies

Johnston, RI (In Person)

Full-Time

Posted 2 days ago (Updated 4 hours ago) • Actively hiring

Expires 6/13/2026

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Job Description

Job Title:
Data Scientist Contact Center & IVR Analytics Location:
Johnston, RI Job Type:
Contract /
Full-Time Experience Required:
8+
Years Description:
Required Skills Strong experience in Data Science, Machine Learning, and Statistical Modeling Hands-on experience with Contact Center technologies and IVR systems Experience with contact center platforms such as: Genesys NICE Five9 Cisco
UCCE/UCCX
Amazon Connect Avaya Experience with IVR configuration and call flow analysis Strong proficiency in: Python SQL R (preferred) Spark/PySpark Experience with data visualization tools: Power BI Tableau Looker Knowledge of NLP, speech analytics, and conversational AI Experience with cloud platforms: AWS Azure Google Cloud Platform Strong understanding of ETL, data pipelines, and big data technologies

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