ITSM Managment Austin, - TX - Texas

Hybrid (3 days a week)

Job Title:

Problem Management Analyst Role Descriptions:

Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation validating, categorizing, and identifying patterns across incident and PIR data to ensure prevention initiatives are driven with speed, accuracy, and impact. Strong analytical mindset with experience in incidentproblem management environments

Reporting & Narrative Development:

Proficient in Tableau dashboard creation. Corrective Action Management Cross-Functional Coordination Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex Proficiency in data analysis, reporting, and visualization tools Ability to work with large datasets and identify meaningful patterns Excellent communication and stakeholder management skills Strong ownership and execution capability Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets Identify gaps in categorization and surface misclassified records Propose improvements to taxonomy and data structuring Ensure data integrity to enable reliable trend analysis and decision-making Maintain real-time awareness of incident activity and emerging risks Identify recurring themes, tooling gaps, and process bottlenecks Build and maintain a backlog of preventive improvement opportunities Execute small-to-medium initiatives end-to-end in collaboration with the

Problem Management Lead Experience:

8+ years