Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Data Analyst
Job
Elite Technical
Plano, TX (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
80
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Our Client, a multinational telecommunications technology company has an urgent and immediate need for A Data Analyst to work onsite 3 days per week in their Plano, TX office. You will work under the guidance of a Manager / Program Lead to support a small agile team building agentic automation, self-service capabilities, and autonomous ticket resolution.
Key Responsibilities:
Agile & Delivery Support:
- Support Scrum Master / Manager in running agile ceremonies (standups, sprint planning, retrospectives).
- Track delivery progress, risks, and dependencies across a small team.
- Help maintain backlog hygiene and ensure work is clearly defined and prioritized.
- Prepare status updates and weekly tracking reports for leadership Data Analysis & KPI Tracking (Core Focus):
- Assist in defining and tracking KPIs for platform performance, such as: o Ticket deflection / autonomous resolution o Self-service adoption and completion rates o Time-to-resolution improvements o Cost savings and operational efficiency
- Collect and analyze data from ticketing systems and platform telemetry.
- Build simple dashboards and reports (Excel / Power BI) showing trends and impact.
- Help establish baseline vs.
Agentic Platform Understanding:
- Develop working knowledge of: o GenAI capabilities and limitations o Agentic workflows (automation, orchestration, human-in-the-loop)
- Support definition of business requirements, acceptance criteria, and success metrics for new features.
- Partner with engineering and operations teams to understand how features impact real workflows.
Executive Reporting & Storytelling:
- Create concise executive-ready outputs: o Weekly summaries o Feature impact briefs o Monthly value reports
- Translate technical work into: o What changed
- o Why it matters
- o What value it delivered
- Support preparation of leadership presentations and demos.
Continuous Improvement & Operations Insights:
- Identify improvement opportunities in: o Support workflows o Self-service usability o Automation gaps
- Contribute ideas on how to increase: o Adoption o Automation coverage o User experience and effectiveness If you would like to learn more, please reach out to
Elite Technical Required Skills Required Skills:
- MBA (or equivalent) with focus on Analytics, Operations, Technology, or
AI OR 2-4
years of experience in: o Consulting / Business Analytics / Operations / Product Ops- Strong analytical mindset (Excel required; Power BI/Tableau preferred)
- Hands on experience using Agentic tools in day to day work
- Strong communication skills-able to simplify and structure information
- Interest in GenAI, automation, and digital transformation
- Comfortable working in cross-functional teams
- Strong problem-solving and analytical skills.