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Data Analyst
Job
Conservice Utility Management & Billing
Logan, UT (In Person)
Full-Time
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Job Description
Overview:
The Analyst will be responsible for collecting, interpreting, and analyzing data to solve customer needs. This position will leverage streamlined processes, structured problem-solving techniques, and data management principles to drive customer value. The Analyst will work closely with Customer Success Managers and Consultants to ensure that all the foundational elements of customer accounts are effective and support customer success.Key ResponsibilitiesWork closely with customers to resolve data issuesPresent data analysis reports to internal and external stakeholdersDevelop effective actions and guidelines that enable process improvementsManage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenanceManage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-buildingWork with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth
SkillsLeadership:
Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externallyProblem-Solving:
Leverage strategic thinking and focus on root causes to constructively solve problemsEffective Communication:
Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal formOperational Understanding:
Meet client needs through a strong grasp of processes, technology, and objective use of dataTeamwork:
Collaborate effectively with management and team members.QualificationsEducation:
Bachelor's degree in engineering, sciences, or businessExperience:
2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)Communication:
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.Experience and strong ability working across functions and seniority levels.
Technical Skills:
Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)Experience with technology platforms such as ERPs, CRMs, or related niche technologiesUnderstanding of SaaS business modelAbility to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworksPreferred QualificationsExperience with SQL and/or PythonAn interest/experience in sustainability and ESG initiativesOverview:
The Analyst will be responsible for collecting, interpreting, and analyzing data to solve customer needs. This position will leverage streamlined processes, structured problem-solving techniques, and data management principles to drive customer value. The Analyst will work closely with Customer Success Managers and Consultants to ensure that all the foundational elements of customer accounts are effective and support customer success.Key ResponsibilitiesWork closely with customers to resolve data issuesPresent data analysis reports to internal and external stakeholdersDevelop effective actions and guidelines that enable process improvementsManage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenanceManage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-buildingWork with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth
SkillsLeadership:
Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externallyProblem-Solving:
Leverage strategic thinking and focus on root causes to constructively solve problemsEffective Communication:
Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal formOperational Understanding:
Meet client needs through a strong grasp of processes, technology, and objective use of dataTeamwork:
Collaborate effectively with management and team members.QualificationsEducation:
Bachelor's degree in engineering, sciences, or businessExperience:
2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)Communication:
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.Experience and strong ability working across functions and seniority levels.