Data Analyst II

Data Analyst II#26-08690 $35-$40 per hour Kohler, WI

All On-site Job Description Description:

BASIC FUNCTION

To support the Kallista & Robern Customer Service teams with reporting, order entry, returns, debit memos, lead times, chats & emails to allow more time for our CSRs to own phone calls, direct consumer emails, escalations, installation & troubleshooting.

SPECIFIC RESPONSIBILITIES

• Process standard orders with attention to detail and timeliness & confirm order lead-times to showrooms via email. Process finish sample set requests to customers & designers all over the world.
• Assist with answering OMNI emails within 24 hours from original email date & be available on click-to-chat daily to answer inquiries from our Kallista website.
• Authorize return goods using the approved Kallista RGA procedure. With assistance, determine if a product is to be returned to the Kallista Warehouse or field-destroyed with proper technical team leader approval. Ensure that the proper re-stocking fees are charged back to the customer.
• When requested provide order updates, shipping information & tracking of shipment to showroom associates via email or chat.
• Assist in resolving freight damage claims in a timely manner with the showrooms or FedEx directly. Process any LOA with proper approval and provide commercial invoices for customs.
• Responsible for understanding all showroom account information for each region as well as the sales agencies that represent Kallista.
• Daily reporting would include, but not be limited to, the following: o EDI o SQVI o ZCIRCS o Open RGA report o 8052 o Daily Order Report
• Provide information for all potential customers as it relates to, but not inclusive, the list below: o Where to buy Kallista product o Information on product o Availability & lead times o Literature
• Requires 4 days in office (Mon-Thurs) for the administration portion of the role. Associate will be located at our front desk of our Wisconsin office and help greet guests and other associates.
• Assist with any office needs such as,(but not limited to) delivering mail, assisting guests on where to go in office, manage office supplies with help of Supervisor, keeping office clean & tidy.
• Need an energetic and professional person to be the face of our luxury business in our office.

Willing to help when needed and with tasks outside of normal role.

RELATIONSHIPS & CONTACTS

• Reports to Kallista Customer Service-Supervisor
• Frequent contact with sales regarding customer issues, product defect issues & returned goods procedures.
• Frequent contact with supply chain team to review product availability and shipping information from vendors.
• Frequent contact with internal departments such as product marketing, engineering, and our warehouse to review processes & procedures, literature, new product information, training, etc.

EXPERIENCE REQUIREMENTS

• 2-4 years of customer service or administrative work Proficient attention to detail & accuracy
• Organized
• Able to pivot based on business needs & requirements
• Be strong with planning
• Creative thinker
• Takes initiative
• Strong communication skills
• Ability to self-manage after being trained
• Comfortable with technology (computer, phone, electronics & computer programs)
• Administrative background would be ideal

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."