Customer Insight Analyst

Customer Insight Analyst Springfield, MO Job Details Full-time $75,000 a year 20 hours ago Benefits Profit sharing Health insurance 401(k) matching Qualifications Performance dashboard reports Data model design Dashboard development Assortment planning Power BI Data visualization software proficiency Sales reporting Data Integration (Data management) Automation Data modeling projects Sales analysis Mid-level 3 years SQL Sales data analysis Retail category management Bachelor's degree Data quality monitoring Presentation creation Productivity software Data validation Cross-functional collaboration POS systems Ad-hoc reporting Data-driven decision making Cross-functional communication Database software proficiency Full Job Description Customer Insights Analyst Position Summary The Category & Data Insights Analyst is responsible for supporting data-driven decision-making across category management and sales functions. This role combines technical data expertise with business acumen to deliver actionable insights, improve reporting capabilities, and support customer-facing initiatives. Core Responsibilities Data Management & Analytics Manage and maintain structured datasets across multiple sources Develop and optimize data models Automate recurring reports and improve data workflows Ensure data accuracy, validation, and consistency Sales & Category Analysis Analyze sales performance, pricing trends, and inventory metrics Support category reviews, price shops, assortment optimization, and promotional analysis Support NA Williams sales team associates with internal reporting and analysis Deliver insights to support growth strategies across key accounts Create and deliver insights presentations for internal and external teams Reporting & Tools Build dashboards and reporting tools to track KPIs Build, maintain, and distribute regular POS reporting Standardize reporting processes Translate data into visual, easy-to-understand outputs Customer & Cross-Functional Support Collaborate with sales, vendor partners, and internal stakeholders Support customer meetings, line reviews, and strategic presentations Respond to ad hoc data requests and business questions Required Skills & Experience Bachelor's degree 3 to 5+ years of relevant experience with a focus on data analytics, business, retail, and category management Microsoft Office Proficiency with advanced Excel, Power BI, and Power Query expertise (required) Working knowledge of SQL and relational databases Familiarity with data modeling and relational database design Knowledge of ETL processes and data pipeline development Experience with sales, POS, or inventory data Ability to work with unstructured data and large datasets Preferred Qualifications Experience in category management or retail analytics Background in automotive aftermarket, retail, or distribution Key Competencies Analytical thinking Attention to detail Self-starter with ability to work independently and cross-functionally Communication & storytelling with data Customer orientation Problem-solving mindset

Compensation:

$ 75K with bonus opportunity. Great Profit Sharing, Matching 401K, Healthcare Benefits Competitive salary/commission package, expenses, profit sharing and 401K matching program, individual and family group health insurance. About N.A. Williams Company N.A. Williams Company is a leading manufacturers' representative firm that provides sales, marketing, consulting, research, training, call center, and merchandising services to the North American auto care and commercial vehicle industry. The firm serves manufacturers, retailers and distributors of automotive & heavy duty replacement parts, chemicals, accessories, tools and equipment. Founded in1934, N.A. Williams is headquartered in Atlanta, GA, with six satellite offices and over one-hundred and twenty associates. For more information, visit www.nawilliams.com .