Data center breakfix Technician

Data center breakfix Technician Noblesoft Technologies Inc

• 4.8 Huntsville, AL Job Details Contract $26
• $27 an hour 19 hours ago Qualifications Teamwork Data center experience Hardware maintenance IT infrastructure Computer hardware Hardware support Networking equipment (troubleshooting support) POS systems Server hardware support Full Job Description Infra Repair Technician Location

• MCA:

  693 Liberty Hill Road, Huntsville, AL, US 35810 Note
• May need to work in shifts, involving night shift as well Job Description
• Infrastructure Repair Technician
• Data Center (NetOps)

Job Summary:

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.

Key Responsibilities:

Troubleshooting and Resolution:

Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.

Repair and Replacement:

Perform repairs and replacements of faulty components, including but not limited to: Server hardware (e.g., GPU, CPU, Motherboard) Storage systems (e.g., Hard Drives, SSDs) Network devices (e.g., Switches, Routers, Firewalls)

Ticket Management and Closure:

Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.

Root Cause Analysis:

Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.

Collaboration and Communication:

Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.

Process Improvement:

Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.

Monitoring and Maintenance:

Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.

Documentation and Record-Keeping:

Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.

Inventory Management:

Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.

Training and Development:

Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.

Safety and Compliance:

Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.

Customer Service:

Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.

On-call Rotation:

Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.

Travel Requirements:

Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

Requirements:

Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week. 2+ years of experience in computer hardware, networking, and troubleshooting Strong technical background in computer hardware, networking, and troubleshooting Excellent problem-solving and analytical skills Ability to work effectively in a fast-paced, dynamic environment Strong communication and interpersonal skills Ability to lift up to 40 pounds and work in a physically demanding environment Degree in Computer Science, Engineering, or related field preferred

Preferred Qualifications:

2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices. #

NOBLE-NON-IT

Pay:

$26.00

• $27.

00 per hour

Work Location:

In person